Angry customers are expected now and then in customer service, but some go way beyond being upset to becoming abusive. Over the phone, it can start from the moment your team picks up the call although it has nothing to do with any failings of your … [Read more...] about Keep Your Cool: 5 Ways to Deal with Abusive Customers
Customer Service
10 Strategies for Successful Customer Service
The customer service you provide is one of the most significant factors in whether a customer makes a purchase and chooses to use your company again. For your company to be successful with its customer service, you need to think about your … [Read more...] about 10 Strategies for Successful Customer Service
5 Things Every Customer Interaction Should Have
Customers are the bread and butter of any business. They are the reason that you go to work every day. However, many have noticed that in today’s society, the customer and employee relation is lacking. Employees don’t treat patrons with the same … [Read more...] about 5 Things Every Customer Interaction Should Have
Seduce a Client Back In After a Misunderstanding
There’s nothing worse than having to deal with an angry customer. But bouncing back from these negative experiences can help you improve your customer satisfaction levels way more than positive feedback. Successfully reeling back in a disgruntled … [Read more...] about Seduce a Client Back In After a Misunderstanding
Can You Make an Angry Customer Loyal?
One of the most difficult situations we come across in business, is the "angry customer". We want nothing more than to slap this person and send them on their way. Please resist this urge as it's not worth losing that customer or going to jailJ … [Read more...] about Can You Make an Angry Customer Loyal?
Quality Customer Service During a Recession Insures Customer Loyalty!
Do you have any idea the cost difference between getting a new customer compared to retaining a current customer? It costs 5 times as much to bring in a new customer, than to keep an existing one, as we all know. Now is time to ensure loyalty with … [Read more...] about Quality Customer Service During a Recession Insures Customer Loyalty!