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Home>Archives for Darrell Griffiths

Darrell Griffiths

Can You Make an Angry Customer Loyal?

Posted on May 29, 2009 by Darrell Griffiths

One of the most difficult situations we come across in business, is the "angry customer". We want nothing more than to slap this person and send them on their way. Please resist this urge as it's not worth losing that customer or going to jailJ … [Read more...] about Can You Make an Angry Customer Loyal?

Quality Customer Service During a Recession Insures Customer Loyalty!

Posted on August 28, 2008 by Darrell Griffiths

Do you have any idea the cost difference between getting a new customer compared to retaining a current customer? It costs 5 times as much to bring in a new customer, than to keep an existing one, as we all know. Now is time to ensure loyalty with … [Read more...] about Quality Customer Service During a Recession Insures Customer Loyalty!

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