A business's helpdesk needs to be able to cope with customer queries efficiently, and ITSM software can help you to do this by modernizing your processes. Helpdesk service is a major part of ITSM, with ticket management application being one of … [Read more...] about Serving Your Customers Better: ITSM Software Solutions Breathe New Life Into Your Service Desk
Customer Service
The Competitive Edge: How Authentic Customer Reviews Will Set You Apart from Your Competitors
Consumer behavior is essential to both the development and growth of any business. As a business owner, more so a producer, it is highly recommended to encourage your customers to give feedback about the products they source from you. This way, you … [Read more...] about The Competitive Edge: How Authentic Customer Reviews Will Set You Apart from Your Competitors
5 clever employee gift ideas to fit every need and budget
5 clever employee gift ideas to fit every need and budget The stories you tell to your employees have a direct contribution to the success of the company. It’s natural to want to make them feel appreciated. A gift that’s memorable and special is a … [Read more...] about 5 clever employee gift ideas to fit every need and budget
Four ways to thank your customers and encourage them to do future business
How do you make prospects fall in love with your business? How do you convert them into long-term customers? Contrary to popular belief, it’s really not that hard to build a trusted relationship with the people interested in your business. … [Read more...] about Four ways to thank your customers and encourage them to do future business
Selling Yourself: 5 Tips For Securing New Customers
Being a small business owner can be a challenge. Not only can it be a struggle to keep your current clients, but it can also be difficult to attract new ones. Fortunately, there are things that you can do in order to secure new … [Read more...] about Selling Yourself: 5 Tips For Securing New Customers
Keep Your Cool: 5 Ways to Deal with Abusive Customers
Angry customers are expected now and then in customer service, but some go way beyond being upset to becoming abusive. Over the phone, it can start from the moment your team picks up the call although it has nothing to do with any failings of your … [Read more...] about Keep Your Cool: 5 Ways to Deal with Abusive Customers
10 Strategies for Successful Customer Service
The customer service you provide is one of the most significant factors in whether a customer makes a purchase and chooses to use your company again. For your company to be successful with its customer service, you need to think about your … [Read more...] about 10 Strategies for Successful Customer Service
5 Things Every Customer Interaction Should Have
Customers are the bread and butter of any business. They are the reason that you go to work every day. However, many have noticed that in today’s society, the customer and employee relation is lacking. Employees don’t treat patrons with the same … [Read more...] about 5 Things Every Customer Interaction Should Have
Seduce a Client Back In After a Misunderstanding
There’s nothing worse than having to deal with an angry customer. But bouncing back from these negative experiences can help you improve your customer satisfaction levels way more than positive feedback. Successfully reeling back in a disgruntled … [Read more...] about Seduce a Client Back In After a Misunderstanding
Can You Make an Angry Customer Loyal?
One of the most difficult situations we come across in business, is the "angry customer". We want nothing more than to slap this person and send them on their way. Please resist this urge as it's not worth losing that customer or going to jailJ … [Read more...] about Can You Make an Angry Customer Loyal?