While the maxim that the customer is always right may be a bit of an overstatement, the consumer is the lifeblood of most successful business models. Keeping your clients happy is about more than just having congenial and knowledgeable care reps, and … [Read more...] about 4 Bad Habits Businesses Have That Negatively Affect Customer Service
Customer Service
Importance Of Improving Customer Communication
In order to keep selling their products and services, businesses have to cultivate a mutually-beneficial relationship with their customers over time. The journey from a lead to a loyalist can be a long one, and it involves a lot of negotiation … [Read more...] about Importance Of Improving Customer Communication
How to Take Action When a Customer Buys a Defective Product
A defective product can set your company back in the marketplace. You may lose consumer confidence and some of your customer base. Here are some of the things that you need to do if you receive a customer complaint of a defective product. Offer an … [Read more...] about How to Take Action When a Customer Buys a Defective Product
The Keys to Effective Customer Service Training
Regardless of the nature of your business, exception customer relationships are critical to long term success. Many consumers take not of along-termer their experiences with your customer service team far more than the product or service that they … [Read more...] about The Keys to Effective Customer Service Training
Serving Your Customers Better: ITSM Software Solutions Breathe New Life Into Your Service Desk
A business's helpdesk needs to be able to cope with customer queries efficiently, and ITSM software can help you to do this by modernizing your processes. Helpdesk service is a major part of ITSM, with ticket management application being one of … [Read more...] about Serving Your Customers Better: ITSM Software Solutions Breathe New Life Into Your Service Desk
The Competitive Edge: How Authentic Customer Reviews Will Set You Apart from Your Competitors
Consumer behavior is essential to both the development and growth of any business. As a business owner, more so a producer, it is highly recommended to encourage your customers to give feedback about the products they source from you. This way, you … [Read more...] about The Competitive Edge: How Authentic Customer Reviews Will Set You Apart from Your Competitors
5 clever employee gift ideas to fit every need and budget
5 clever employee gift ideas to fit every need and budget The stories you tell to your employees have a direct contribution to the success of the company. It’s natural to want to make them feel appreciated. A gift that’s memorable and special is a … [Read more...] about 5 clever employee gift ideas to fit every need and budget
Four ways to thank your customers and encourage them to do future business
How do you make prospects fall in love with your business? How do you convert them into long-term customers? Contrary to popular belief, it’s really not that hard to build a trusted relationship with the people interested in your business. … [Read more...] about Four ways to thank your customers and encourage them to do future business
Selling Yourself: 5 Tips For Securing New Customers
Being a small business owner can be a challenge. Not only can it be a struggle to keep your current clients, but it can also be difficult to attract new ones. Fortunately, there are things that you can do in order to secure new … [Read more...] about Selling Yourself: 5 Tips For Securing New Customers
Keep Your Cool: 5 Ways to Deal with Abusive Customers
Angry customers are expected now and then in customer service, but some go way beyond being upset to becoming abusive. Over the phone, it can start from the moment your team picks up the call although it has nothing to do with any failings of your … [Read more...] about Keep Your Cool: 5 Ways to Deal with Abusive Customers