There’s nothing worse than having to deal with an angry customer. But bouncing back from these negative experiences can help you improve your customer satisfaction levels way more than positive feedback. Successfully reeling back in a disgruntled … [Read more...] about Seduce a Client Back In After a Misunderstanding
One of the most difficult situations we come across in business, is the "angry customer". We want nothing more than to slap this person and send them on their way. Please resist this urge as it's not worth losing that customer or going to jailJ … [Read more...] about Can You Make an Angry Customer Loyal?
Do you have any idea the cost difference between getting a new customer compared to retaining a current customer? It costs 5 times as much to bring in a new customer, than to keep an existing one, as we all know. Now is time to ensure loyalty with … [Read more...] about Quality Customer Service During a Recession Insures Customer Loyalty!