Although most companies around you might downscale or maintain a lean workforce, your business may be producing tremendous work than your staff can manage. This might be high time your company considers the next step of hiring more employees. You may be anxious about the responsibility and cost of growing your workforce; many business owners are. However, bear in mind that being an entrepreneur is about investing.
Additionally, hiring extra employees is generally an investment that you anticipate a return. Successful people earn 10 to 20 times more return on their investment. As a medium or small business owner, you plan and again get concerned about adding more staff. Though some entrepreneurs feel comfortable employing full-time staff in the initial days of business startups, others will find it worth waiting for their business to grow. Before you make such a vital decision, consider all possible options. Below are five thing that may help you realize the right time to have additional workers:
Customer Service Is Failing
Have you observed that the number of complaints to customer service is increasing? Maybe the complaints are related to issues to do with refunds or delivery. Tactlessly, an inadequate workforce may lead to clients dropping via the cracks, or you might lose potential clients whose questions are not answered. Is fulfillment delayed for orders, or is your response time leading to additional complaints?
If you are struggling to offer excellent customer service, it could be the best time to expand your workforce. No company wishes to lose existing clients or disregard potential ones simply because they are too overwhelmed to answer enquiries.
You Waste Quality Time on Unnecessary Tasks
Take a good look at your present state. Do you regularly close your business premises with many incomplete tasks? Do you work at home as commonly as at your office?
If you often find yourself slowed down by organizational tasks (at the cost of far more vital revenue-producing and client acquirement activities). That is a clear indication that you require more employees to perform tasks such as paying bills and answering phones. Once free from the endless list of small tasks you can better spend your time developing long-standing progress plans.
Frequently Missing Meetings and Deadlines
It is a good sign that you are within the right time to employ additional workers if you consistently miss meetings and important deadlines. Missing meetings and deadlines not only call into question your abilities but also leave a poor impression on potential customers, who might eventually lose sureness in your proficiency to work up to their expectations.
In such a case, hiring more staff may help you accomplish your plans to handle essential business matters competently.
Your Staff Is Noticeably Overworked
Consider your employees’ current amount of work to help you decide whether there is a need to hire more employees. It is an easy observation, and you will notice when your staff is toiling to ensure that the job demand is met. They may even undergo increased stress levels, lack consideration to detail, or request more time off because of illness. Do not try to overlook these alarming signs.
Unorganized Work Routine
When you spend a large part of your day firefighting and in chaotic mode, think of reconsidering your routine task. Seeing work piling up despite your best efforts to retain it as organized as you wish indicates that you require hiring more workers. Most businesses only realize this need when monitored by an outside agency and panic to find the compulsory emails or documents. You may easily employ part-time staff or even an intern who will streamline your documents and perform other minor administrative assignments.
Some problems can be alleviated with proper time management, extensive training, and effective prioritization. Despite that, people have their limits. Think of facility management. Can one person manage a hotel by themself? Even with the best facility management training, one person cannot expect to handle every responsibility alone.
Once employed, your additional staff’s strong points should be well-capitalized while adapting to their limitations. Look out for the above instances, which may alert you it is time to employ more staff.
Gary C. says
These are good tips for businesses in this post COVID climate. It’s possible some businesses will find themselves running inefficiently in the name of cutting costs, which may prove to be more damaging than hiring new workers!