Feeling the jitters for your first call center interview? Don’t worry about it too much. Use your anxiety as your springboard for smart preparation. It’s worth recalling a common wisdom: courage is not the absence of fear but your ability to continue despite it. Your best tool to prep for an interview is is practice, practice, and more practice. But how do fresh graduates get ready? Learn the 6 helpful tips to preparing smart for your job interview.
1. Power Up Your Mental Attitude
Photo courtesy of Daniele Oberti via Flickr
Your job interview is basically a mental challenge. It will test your capacity to quickly think and respond to the interviewer’s questions. Some people think that having a strong mental attitude is something you’re born with. However, the truth is it can be achieved with practical exercises and paradigm shifts. Firstly, it’s important that avoid thinking that you’re the best candidate. This can result in complacency and poor performance. Your focus should be to stand out among the numerous applicants and to communicate your qualifications well. Do this by confidently sharing, but not overselling, your skills and experience. For call center agents without experience, your objective in your resume and during the interview is to emphasize your potential. Focus on your learning and adapting abilities. You should relieve know that good call centers are encouraging towards fresh graduates and applicants with no previous experience.
2. Look at the Bigger Picture
Photo courtesy of Ivan Cujic via Pexels
Whether you’re researching about the company or preparing your resume, it’s vital that you look at the bigger picture. Good preparation doesn’t mean that you will only skim through the company’s Wikipedia page. Go beyond surface-level information and find out as much as you can about company culture and work values, as well industry trends. Collect and remember relevant information related to the company, including policies and key players within the organization. If possible, try to find out who your interviewer will be, so you have a better chance of connecting with them during the interview.
Preparing for a job interview also means aligning your resume to company values. This will enable you to position yourself as the good candidate for the job. Know what skills and experience the company values. Go to the company’s career page and reach out to current employees to gain better knowledge of what is valued in the workplace.
3. Prepare Questions and Smart Answers