Small Business Human Resources Blog

Posts Tagged ‘ Customer Service ’

Have I Got a Deal for You… — Business Ethics and Conduct

Nov 14th, 2008 | By Lola Kakes | Category Lead Articles, Management

A few years ago the news was all about Enron and how the “books were cooked”. Today we are going through an economic downturn with a major issue in sub-funded home loans. Many home owners will not only lose their…



Quality Customer Service During a Recession Insures Customer Loyalty!

Aug 28th, 2008 | By Darrell Griffiths | Category Customer Service

Do you have any idea the cost difference between getting a new customer compared to retaining a current customer? It costs 5 times as much to bring in a new customer, than to keep an existing one, as we all…