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Spa Managers
SOC Code: 39-1021.01

Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.

Sample of reported job titles: Assistant Spa Director, Assistant Spa Manager, Associate Spa Director, Director of Spa and Guest Experience, Manager Massage Department, Salon Manager, Salon/Spa Manager, Spa Director, Spa Manager, Spa Manager/Owner and Certified Massage Therapist

Tasks

  • Respond to customer inquiries or complaints.
  • Schedule guest appointments.
  • Maintain client databases.
  • Coordinate facility schedules to maximize usage and efficiency.
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
  • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
  • Plan or direct spa services and programs.
  • Develop or implement marketing strategies.
  • Sell products, services, or memberships.
  • Recruit, interview, or hire employees.
  • Assess employee performance and suggest ways to improve work.
  • Inventory products and order new supplies.
  • Establish spa budgets and financial goals.
  • Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
  • Train staff in the use or sale of products, programs, or activities.
  • Participate in continuing education classes to maintain current knowledge of industry.
  • Direct facility maintenance or repair.
  • Verify staff credentials, such as educational and certification requirements.
  • Schedule staff or supervise scheduling.
  • Check spa equipment to ensure proper functioning.
  • Develop staff service or retail goals and guide staff in goal achievement.

Technology Skills

  • Data base user interface and query software - Bizlink Salon Manager; DaySmart Software Salon Iris; SpaGuru; Syntec Systems Insight (see all 24 examples)
  • Electronic mail software - Microsoft Outlook
  • Human resources software - Elite Software Elite Salon & Spa Payroll; Oracle Taleo
  • Instant messaging software - Twitter
  • Internet browser software - Web browser software
  • Office suite software - Microsoft Office
  • Point of sale POS software - TouchSuite Salon
  • Presentation software - Microsoft PowerPoint
  • Spreadsheet software - Microsoft Excel
  • Web page creation and editing software - Facebook
  • Word processing software - Microsoft Word

Tools Used

  • Cash registers - Electronic cash registers
  • Desktop computers
  • Laser fax machine - Laser facsimile machines
  • Personal computers
  • Point of sale POS terminal - Payment processing terminals
  • Special purpose telephones - Multi-line telephone systems
  • Tablet computers

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Skills

  • Coordination - Adjusting actions in relation to others' actions.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Persuasion - Persuading others to change their minds or behavior.
  • Time Management - Managing one's own time and the time of others.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Instructing - Teaching others how to do something.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Abilities

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Interests

  • Interest code: ECS
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Context

  • Contact With Others - 100% responded “Constant contact with others.”
  • Face-to-Face Discussions - 97% responded “Every day.”
  • Telephone - 90% responded “Every day.”
  • Work With Work Group or Team - 83% responded “Extremely important.”
  • Frequency of Decision Making - 73% responded “Every day.”
  • Deal With External Customers - 83% responded “Extremely important.”
  • Impact of Decisions on Co-workers or Company Results
  • Coordinate or Lead Others - 22% responded “Very important.”
  • Indoors, Environmentally Controlled - 83% responded “Every day.”
  • Freedom to Make Decisions - 33% responded “A lot of freedom.”
  • Physical Proximity - 41% responded “Moderately close (at arm's length).”
  • Electronic Mail - 18% responded “Once a week or more but not every day.”
  • Importance of Being Exact or Accurate - 47% responded “Very important.”
  • Structured versus Unstructured Work - 36% responded “A lot of freedom.”
  • Responsible for Others' Health and Safety - 33% responded “High responsibility.”
  • Responsibility for Outcomes and Results - 32% responded “High responsibility.”
  • Time Pressure - 27% responded “Every day.”
  • Spend Time Sitting - 39% responded “About half the time.”
  • Duration of Typical Work Week - 32% responded “Less than 40 hours.”
  • Importance of Repeating Same Tasks - 34% responded “Very important.”
  • Deal With Unpleasant or Angry People - 68% responded “Once a month or more but not every week.”
  • Letters and Memos - 33% responded “Once a year or more but not every month.”
  • Frequency of Conflict Situations - 72% responded “Once a month or more but not every week.”

Work Styles

  • Integrity - Job requires being honest and ethical.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Persistence - Job requires persistence in the face of obstacles.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values

  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Wages & Trends

  • Median wages (2017)
    • $18.01 hourly, $37,450 annual
  • Employment (2016)
    • 276,000 employees
  • Projected growth (2016-2026)
    • Much faster than average (15% or higher)
  • Projected job openings (2016-2026)
    • 31,600

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