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Social and Human Service Assistants
SOC Code: 21-1093.00

Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

Sample of reported job titles: Advocate, Caseworker, Community Coordinator, Family Support Worker, Home based Assistant, Human Services Program Specialist, Mental Health Technician, Outreach Specialist, Social Services Assistant, Social Work Associate

Tasks

  • Keep records or prepare reports for owner or management concerning visits with clients.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
  • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
  • Submit reports and review reports or problems with superior.
  • Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
  • Consult with supervisor concerning programs for individual families.
  • Oversee day-to-day group activities of residents in institution.
  • Assist in locating housing for displaced individuals.
  • Transport and accompany clients to shopping areas or to appointments, using automobile.
  • Demonstrate use and care of equipment for tenant use.
  • Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations.
  • Assist clients with preparation of forms, such as tax or rent forms.
  • Observe and discuss meal preparation and suggest alternate methods of food preparation.

Technology Skills

  • Data base user interface and query software - Database software; Microsoft Access
  • Electronic mail software - Microsoft Outlook
  • Internet browser software - Web browser software
  • Medical software - Electronic medical record EMR software; MEDITECH software ; PointClickCare HER
  • Office suite software - Microsoft Office
  • Spreadsheet software - Microsoft Excel
  • Voice recognition software - Nuance Dragon NaturallySpeaking
  • Word processing software - Microsoft Word

Tools Used

  • Automobiles or cars - Passenger vehicles
  • Desktop calculator - 10-key calculators
  • Desktop computers
  • Laser fax machine - Laser facsimile machines
  • Laser printers - Computer laser printers
  • Notebook computers - Laptop computers
  • Personal computers
  • Photocopiers - Photocopying equipment
  • Special purpose telephones - Amplified telephones; Hearing impaired telephones; Multi-line telephone systems

Knowledge

  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Skills

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Time Management - Managing one's own time and the time of others.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Abilities

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Interests

  • Interest code: CSE
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Context

  • Contact With Others - 96% responded “Constant contact with others.”
  • Face-to-Face Discussions - 86% responded “Every day.”
  • Telephone - 88% responded “Every day.”
  • Electronic Mail - 88% responded “Every day.”
  • Indoors, Environmentally Controlled - 82% responded “Every day.”
  • Time Pressure - 49% responded “Once a week or more but not every day.”
  • Deal With External Customers - 42% responded “Extremely important.”
  • Work With Work Group or Team - 62% responded “Extremely important.”
  • Frequency of Decision Making - 62% responded “Every day.”
  • Physical Proximity - 52% responded “Very close (near touching).”
  • Deal With Unpleasant or Angry People - 46% responded “Every day.”
  • Impact of Decisions on Co-workers or Company Results - 43% responded “Important results.”
  • Frequency of Conflict Situations - 37% responded “Every day.”
  • Importance of Being Exact or Accurate - 43% responded “Extremely important.”
  • Letters and Memos - 58% responded “Once a week or more but not every day.”
  • Sounds, Noise Levels Are Distracting or Uncomfortable - 37% responded “Every day.”
  • Coordinate or Lead Others - 47% responded “Important.”
  • Structured versus Unstructured Work - 41% responded “Some freedom.”
  • Exposed to Disease or Infections - 34% responded “Every day.”
  • Importance of Repeating Same Tasks - 48% responded “Very important.”
  • In an Enclosed Vehicle or Equipment - 36% responded “Every day.”
  • Freedom to Make Decisions - 35% responded “Limited freedom.”
  • Duration of Typical Work Week - 54% responded “40 hours.”
  • Spend Time Sitting - 46% responded “More than half the time.”

Education

Percentage of RespondentsEducation Level Required
27%Bachelor's degree
22%High school diploma or equivalent
18%Master's degree

Work Styles

  • Integrity - Job requires being honest and ethical.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Persistence - Job requires persistence in the face of obstacles.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $15.92 hourly, $33,120 annual
  • Employment (2016)
    • 390,000 employees
  • Projected growth (2016-2026)
    • Much faster than average (15% or higher)
  • Projected job openings (2016-2026)
    • 55,400

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