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Order Fillers, Wholesale and Retail Sales
SOC Code: 43-5081.04

Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.

Sample of reported job titles: Fulfillment Representative, Inventory Specialist, Order Filler, Order Picker, Order Puller, Packer, Parts Processor, Parts Technician, Picker/Puller, Puller

Tasks

  • Complete order receipts.
  • Obtain merchandise from bins or shelves.
  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
  • Place merchandise on conveyors leading to wrapping areas.
  • Keep records of out-going orders.
  • Compute prices of items or groups of items.
  • Requisition additional materials, supplies, and equipment.

Technology Skills

  • Data base user interface and query software - Data entry software
  • Electronic mail software - Email software; Microsoft Outlook
  • Enterprise resource planning ERP software - SAP
  • Inventory management software - Inventory tracking software
  • Office suite software - Microsoft Office
  • Spreadsheet software - Microsoft Excel
  • Voice synthesizer and recognition software - Voice picking software
  • Word processing software - Microsoft Word

Tools Used

  • Articulating boom lift - Cherry pickers
  • Bar code reader equipment - Barcode scanners
  • Belt conveyors - Conveyor belts
  • Box sealing tape dispensers - Tape guns
  • Claw hammer - Nailing hammers
  • Dollies - Warehouse dollies
  • Forklifts - Stand-up forklifts; Warehouse forklifts
  • Hand trucks or accessories - Convertible hand trucks
  • Laser printers - Computer laser printers
  • Notebook computers - Remote data terminals
  • Pallet trucks - Electric pallet jacks; Manual pallet jacks; Pallet tipper
  • Personal computers
  • Postal scales - Shipping scales
  • Radio frequency identification devices - Handheld radio frequency RF scanners
  • Special purpose telephones - Multiline telephone systems
  • Staple guns
  • Strapping dispenser - Strapping machines
  • Tape measures - Measuring tapes
  • Wrapping machinery - Wrapping equipment

Knowledge

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities

  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.

Interests

  • Interest code: CR
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Context

  • Face-to-Face Discussions - 91% responded “Every day.”
  • Importance of Being Exact or Accurate - 62% responded “Extremely important.”
  • Contact With Others - 52% responded “Constant contact with others.”
  • Time Pressure - 60% responded “Every day.”
  • Work With Work Group or Team - 57% responded “Extremely important.”
  • Spend Time Making Repetitive Motions - 60% responded “Continually or almost continually.”
  • Telephone - 52% responded “Every day.”
  • Frequency of Decision Making - 55% responded “Every day.”
  • Indoors, Environmentally Controlled - 70% responded “Every day.”
  • Spend Time Standing - 51% responded “Continually or almost continually.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 57% responded “Continually or almost continually.”
  • Deal With External Customers - 60% responded “Extremely important.”
  • Deal With Unpleasant or Angry People - 46% responded “Once a week or more but not every day.”
  • Frequency of Conflict Situations - 32% responded “Once a week or more but not every day.”
  • Impact of Decisions on Co-workers or Company Results - 37% responded “Important results.”
  • Importance of Repeating Same Tasks - 30% responded “Very important.”
  • Spend Time Walking and Running - 42% responded “Continually or almost continually.”
  • Physical Proximity - 41% responded “Moderately close (at arm's length).”
  • Sounds, Noise Levels Are Distracting or Uncomfortable - 34% responded “Every day.”
  • Coordinate or Lead Others - 32% responded “Extremely important.”
  • Duration of Typical Work Week - 69% responded “40 hours.”
  • Level of Competition - 27% responded “Highly competitive.”
  • Electronic Mail - 47% responded “Every day.”
  • Freedom to Make Decisions - 33% responded “Very little freedom.”
  • Structured versus Unstructured Work - 43% responded “Very little freedom.”
  • Letters and Memos - 30% responded “Never.”

Education

Percentage of RespondentsEducation Level Required
64%High school diploma or equivalent
10%Some college, no degree
9%Less than high school diploma

Work Styles

  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity - Job requires being honest and ethical.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Persistence - Job requires persistence in the face of obstacles.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Wages & Trends

  • Median wages (2017)
    • $11.77 hourly, $24,470 annual
  • Employment (2016)
    • 2,009,000 employees
  • Projected growth (2016-2026)
    • Average (5% to 9%)
  • Projected job openings (2016-2026)
    • 269,200

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