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Labor Relations Specialists
SOC Code: 13-1075.00

Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints.

Sample of reported job titles: Business Agent, Business Representative, Field Operations Coordinator, Grievance Manager, Labor Relations Director, Labor Relations Specialist

Tasks

  • Negotiate collective bargaining agreements.
  • Monitor company or workforce adherence to labor agreements.
  • Present the position of the company or of labor during arbitration or other labor negotiations.
  • Write letters related to labor relations activities, such as letters to amend collective bargaining agreements, letters of dispute or conciliation, or letters to seek clarification of contract terms.
  • Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.
  • Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
  • Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
  • Assess the impact of union proposals on company or government operations.
  • Investigate and evaluate union complaints or arguments to determine viability.
  • Recommend collective bargaining strategies, goals, or objectives.
  • Prepare evidence for disciplinary hearings, including preparing witnesses to testify.
  • Propose resolutions for collective bargaining or other labor or contract negotiations.
  • Mediate discussions between employer and employee representatives in attempt to reconcile differences.
  • Review and approve employee disciplinary actions, such as written reprimands, suspensions, or terminations.
  • Assess risk levels associated with collective bargaining strategies.
  • Advise management on matters related to the administration of contracts or employee discipline or grievance procedures.
  • Select mediators or arbitrators for labor disputes or contract negotiations.
  • Review employer practices or employee data to ensure compliance with contracts on matters such as wages, hours, or conditions of employment.
  • Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
  • Train managers or supervisors on topics related to labor relations, such as working conditions, safety, or equal opportunity practices.
  • Provide expert testimony in legal proceedings related to labor relations or labor contracts.
  • Identify alternatives to proposals of unions, employees, companies, or government agencies.
  • Develop methods to monitor employee satisfaction with policies or working conditions, including grievance or complaint procedures.
  • Research case law or outcomes of previous case hearings.
  • Schedule or coordinate the details of grievance hearings or other meetings.
  • Prepare and submit required governmental reports or forms related to labor relations matters, such as equal employment opportunity (EEO) forms, new hire forms, or minority compensation reports.

Technology Skills

  • Electronic mail software - Microsoft Outlook
  • Enterprise resource planning ERP software - Oracle PeopleSoft
  • Human resources software - Internet Grievance System IGS; LaborSoft LaborForce Arbitration/Appeals Manager module; LaborSoft LaborForce Reporting/Dashboard Manager module; Micropact entellitrak Labor Relations Edition (see all 9 examples)
  • Office suite software - Microsoft Office
  • Presentation software - Microsoft PowerPoint
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Inkjet printers - Office inkjet printers
  • Laser fax machine - Laser facsimile machines
  • Notebook computers - Laptop computers
  • Personal computers
  • Photocopiers - Digital copiers
  • Pocket calculator - Handheld calculators
  • Scanners - Image scanners

Knowledge

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Persuasion - Persuading others to change their minds or behavior.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Service Orientation - Actively looking for ways to help people.
  • Time Management - Managing one's own time and the time of others.
  • Coordination - Adjusting actions in relation to others' actions.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Instructing - Teaching others how to do something.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Abilities

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Interests

  • Interest code: ECS
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Context

  • Telephone - 95% responded “Every day.”
  • Electronic Mail - 90% responded “Every day.”
  • Contact With Others - 75% responded “Constant contact with others.”
  • Face-to-Face Discussions - 68% responded “Every day.”
  • Freedom to Make Decisions - 50% responded “A lot of freedom.”
  • Structured versus Unstructured Work - 50% responded “Some freedom.”
  • Spend Time Sitting - 50% responded “Continually or almost continually.”
  • Indoors, Environmentally Controlled - 65% responded “Every day.”
  • Letters and Memos - 60% responded “Once a week or more but not every day.”
  • Work With Work Group or Team - 40% responded “Extremely important.”
  • Frequency of Conflict Situations - 40% responded “Every day.”
  • Frequency of Decision Making - 45% responded “Once a week or more but not every day.”
  • Duration of Typical Work Week - 60% responded “More than 40 hours.”
  • Time Pressure - 50% responded “Once a week or more but not every day.”
  • Importance of Being Exact or Accurate - 40% responded “Very important.”
  • Impact of Decisions on Co-workers or Company Results - 55% responded “Important results.”
  • Coordinate or Lead Others - 45% responded “Very important.”
  • Deal With Unpleasant or Angry People - 55% responded “Once a week or more but not every day.”
  • Level of Competition - 55% responded “Moderately competitive.”
  • Consequence of Error - 30% responded “Very serious.”
  • Deal With External Customers - 25% responded “Important.”
  • Public Speaking - 40% responded “Once a month or more but not every week.”
  • Physical Proximity - 35% responded “I work with others but not closely (e.g., private office).”
  • Responsibility for Outcomes and Results - 30% responded “Moderate responsibility.”

Education

Percentage of RespondentsEducation Level Required
30%Bachelor's degree
25%Master's degree
20%High school diploma or equivalent

Work Styles

  • Integrity - Job requires being honest and ethical.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Persistence - Job requires persistence in the face of obstacles.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values

  • Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Wages & Trends

  • Median wages (2017)
    • $30.38 hourly, $63,200 annual
  • Employment (2016)
    • 81,000 employees
  • Projected growth (2016-2026)
    • Decline (-2% or lower)
  • Projected job openings (2016-2026)
    • 6,800

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