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Funeral Service Managers
SOC Code: 11-9061.00

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Sample of reported job titles: Arranging Funeral Director; Assistant Manager of Operations; Funeral Home Location Manager; Funeral Home Manager; Funeral Service Manager; Location Manager; Market Manager; Mortuary Operations Manager; Sales Manager, Prearranged Funerals; Scheduling Manager

Tasks

  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Schedule funerals, burials, or cremations.
  • Sell funeral services, products, or merchandise to clients.
  • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  • Offer counsel and comfort to families and friends of the deceased.
  • Negotiate contracts for prearranged funeral services.
  • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  • Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
  • Schedule work hours for funeral home or contract employees.
  • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
  • Explain goals, policies, or procedures to staff members.
  • Complete and maintain records such as state-required documents, tracking documents, or product inventories.
  • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
  • Set prices or credit terms for funeral products or services.
  • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
  • Identify skill development needs for funeral home staff.
  • Attend or make presentations at community events to promote funeral home services or build community relationships.
  • Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
  • Interview and hire new employees.
  • Conduct market research and analyze industry trends.

Technology Skills

  • Accounting software - Financial reporting software
  • Data base user interface and query software - FPA Software MACCS; HMIS Advantage; Mortware Professional; Twin Tiers Technologies CIMS (see all 6 examples)
  • Electronic mail software - Email software; Microsoft Outlook
  • Internet browser software - Web browser software
  • Office suite software - Microsoft Office
  • Presentation software - funeralOne Life Tributes; Microsoft PowerPoint
  • Spreadsheet software - Microsoft Excel
  • Video creation and editing software - CodeJam MemoriesOnTV
  • Word processing software - Microsoft Word

Tools Used

  • Absorbent pillows - Chemical pillows
  • Air exhausters - Local exhaust ventilation LEV systems
  • Art airbrushes - Airbrushing devices
  • Articulating boom lift - Monument lifts
  • Automobiles or cars - Passenger vehicles
  • Autopsy head rests - Head blocks
  • Autopsy knives or blades - Scalpels
  • Autopsy specimen bags or containers - Viscera bags
  • Autopsy tables or accessories - Body bridges; Embalming tables; Mortuary dressing tables; Mortuary operating tables
  • Cadaver carriers - Cremation stands; Mortuary cots
  • Cadaver lifter or transfer devices - Casket carriages; Casket lowering devices; Pallbearer casket carriages; Vault lowering devices (see all 7 examples)
  • Centrifugal pumps - Centrifugal force pumps
  • Chemical pumps - Embalming machines
  • Container trailers - Dump trailers
  • Conveyor roller - Mortuary roller systems
  • Dating or numbering machines - Numbering machines
  • Embalming injecting tubes - Arterial tubes
  • Embalming injector needles - Needle injector guns
  • Embalming sinks or accessories - Sink covers
  • Embalming vein drainage tubes - Jugular drain tubes
  • Hazardous material protective apparel - Personal protective equipment
  • Latch - Mortuary bier pins
  • Limousines - Hearses
  • Medical suction cannulas or tubes or accessories - Cannula sets
  • Medical syringe with needle - Hypodermic syringes
  • Minivans or vans - Mortuary vans
  • Mortuary aspirators - Electric mortuary aspirators; Hydro-electric aspirators
  • Mortuary packs - Mouth formers
  • Personal computers
  • Protective gloves - Nitrile gloves; Protective latex gloves
  • Respirators
  • Surgical clamps or clips or forceps or accessories - Ligators
  • Surgical trocars for general use or accessories - Trocars
  • Suture needles - Curved suture needles
  • Tampers - Compaction tampers

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

Skills

  • Service Orientation - Actively looking for ways to help people.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Time Management - Managing one's own time and the time of others.
  • Coordination - Adjusting actions in relation to others' actions.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Persuasion - Persuading others to change their minds or behavior.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Instructing - Teaching others how to do something.

Abilities

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Far Vision - The ability to see details at a distance.
  • Time Sharing - The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Interests

  • Interest code: ECS
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Context

  • Telephone - 88% responded “Every day.”
  • Contact With Others - 66% responded “Constant contact with others.”
  • Electronic Mail - 87% responded “Every day.”
  • Freedom to Make Decisions - 61% responded “A lot of freedom.”
  • Structured versus Unstructured Work - 66% responded “A lot of freedom.”
  • Coordinate or Lead Others - 76% responded “Extremely important.”
  • Deal With External Customers - 73% responded “Extremely important.”
  • Face-to-Face Discussions - 75% responded “Every day.”
  • Frequency of Decision Making - 63% responded “Every day.”
  • Impact of Decisions on Co-workers or Company Results - 48% responded “Very important results.”
  • In an Enclosed Vehicle or Equipment - 44% responded “Every day.”
  • Work With Work Group or Team - 73% responded “Extremely important.”
  • Letters and Memos - 47% responded “Every day.”
  • Importance of Being Exact or Accurate - 63% responded “Extremely important.”
  • Time Pressure - 50% responded “Every day.”
  • Responsibility for Outcomes and Results - 49% responded “Very high responsibility.”
  • Indoors, Environmentally Controlled - 69% responded “Every day.”
  • Duration of Typical Work Week - 56% responded “More than 40 hours.”
  • Responsible for Others' Health and Safety - 37% responded “High responsibility.”
  • Outdoors, Exposed to Weather - 58% responded “Once a week or more but not every day.”
  • Physical Proximity - 57% responded “Moderately close (at arm's length).”
  • Deal With Unpleasant or Angry People - 57% responded “Once a month or more but not every week.”
  • Exposed to Disease or Infections - 33% responded “Every day.”
  • Public Speaking - 28% responded “Every day.”
  • Spend Time Standing - 43% responded “About half the time.”
  • Importance of Repeating Same Tasks - 46% responded “Fairly important.”

Education

Percentage of RespondentsEducation Level Required
57%Associate's degree
13%Professional degree
12%Bachelor's degree

Work Styles

  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Integrity - Job requires being honest and ethical.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Persistence - Job requires persistence in the face of obstacles.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $37.52 hourly, $78,040 annual
  • Employment (2016)
    • 26,000 employees
  • Projected growth (2016-2026)
    • Average (5% to 9%)
  • Projected job openings (2016-2026)
    • 2,000

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