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Electronic Home Entertainment Equipment Installers and Repairers
SOC Code: 49-2097.00

Repair, adjust, or install audio or television receivers, stereo systems, camcorders, video systems, or other electronic home entertainment equipment.

Sample of reported job titles: Electronic Technician, Field Service Representative, Field Service Technician, Home Theater Installer, Installer, Low Voltage Electrician, Satellite Installer, Service Technician, Television Analyzer, Television Repairman

Tasks

  • Disassemble entertainment equipment and repair or replace loose, worn, or defective components and wiring, using hand tools and soldering irons.
  • Install, service, and repair electronic equipment or instruments such as televisions, radios, and videocassette recorders.
  • Calibrate and test equipment, and locate circuit and component faults, using hand and power tools and measuring and testing instruments such as resistance meters and oscilloscopes.
  • Confer with customers to determine the nature of problems or to explain repairs.
  • Tune or adjust equipment and instruments to obtain optimum visual or auditory reception, according to specifications, manuals, and drawings.
  • Instruct customers on the safe and proper use of equipment.
  • Compute cost estimates for labor and materials.
  • Read and interpret electronic circuit diagrams, function block diagrams, specifications, engineering drawings, and service manuals.
  • Keep records of work orders and test and maintenance reports.
  • Make service calls to repair units in customers' homes, or return units to shops for major repairs.

Technology Skills

  • Analytical or scientific software - Audio calibration software
  • Mobile location based services software - Global Positioning System GPS software
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Adjustable wrenches - Adjustable hand wrenches
  • Blow torch - Mini blow torches
  • Circuit tester - Cable ringers; Outlet testers
  • Circuit tracers - Tone and probe kits
  • Claw hammer - Nailing hammers
  • Digital cameras - Digital still cameras
  • Flaring tool - Cable flaring tools
  • Hacksaw - Junior hacksaws
  • Hex keys - Hex key sets
  • High capacity removable media drives - Universal serial bus USB flash drives
  • Hydraulic hand crimp tool - Hydraulic wire crimpers; Universal compression tools
  • Inspection mirror - Installation inspection mirrors
  • Insulated scissors - Insulated shears
  • Insulated screwdriver - Insulated screwdrivers
  • Ladders - Stepladders
  • Levels - Spirit levels
  • Longnose pliers - Longnosed pliers
  • Magnetic tools - Pick-up tools
  • Minivans or vans - Work vans
  • Multimeters - Digital multimeters
  • Multiple tip screwdriver - Multi-bit screwdriver sets
  • Network punchdown tool - Krone tools
  • Notebook computers - Laptop computers
  • Nut drivers - Nut wrenches
  • Power drills - Cordless drills
  • Razor knives - Box cutters
  • Saws - Drywall saws
  • Screwdrivers - Flat head screwdrivers; Mains test screwdrivers; Phillips head screwdrivers; Pozi screwdrivers (see all 5 examples)
  • Socket sets - Socket wrench sets
  • Soldering iron - Gas soldering irons; Mains soldering irons
  • Sound measuring apparatus or decibel meter - Sound level meters
  • Stripping tools - Cable stripping tools; Coaxial cable strippers; Rotary coaxial cable strippers
  • Stud finders - Stud sensors
  • Tape measures - Lighted tape measures; Measuring tapes
  • Torque wrenches
  • Torx keys - Torx screwdrivers
  • Voice data video cable tester - Network cable testers
  • Voltage or current meters - Voltage detectors
  • Wire and cable pulling device - Cable pulling tools
  • Wire cutters - Splicer's snips; Wire cutting tools
  • Wire labeling tool and printer - Labeling kits
  • Wire or cable cutter - High-leverage cutters

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  • Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

  • Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Repairing - Repairing machines or systems using the needed tools.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Installation - Installing equipment, machines, wiring, or programs to meet specifications.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Speaking - Talking to others to convey information effectively.
  • Time Management - Managing one's own time and the time of others.
  • Equipment Selection - Determining the kind of tools and equipment needed to do a job.
  • Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Abilities

  • Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
  • Visualization - The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
  • Control Precision - The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Visual Color Discrimination - The ability to match or detect differences between colors, including shades of color and brightness.
  • Far Vision - The ability to see details at a distance.
  • Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Hearing Sensitivity - The ability to detect or tell the differences between sounds that vary in pitch and loudness.
  • Speech Recognition - The ability to identify and understand the speech of another person.

Interests

  • Interest code: RC
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

  • Freedom to Make Decisions - 90% responded “A lot of freedom.”
  • Structured versus Unstructured Work - 83% responded “A lot of freedom.”
  • Telephone - 91% responded “Every day.”
  • Indoors, Environmentally Controlled - 67% responded “Every day.”
  • Contact With Others - 48% responded “Constant contact with others.”
  • Importance of Being Exact or Accurate - 59% responded “Very important.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 41% responded “More than half the time.”
  • Face-to-Face Discussions - 56% responded “Every day.”
  • Electronic Mail - 40% responded “Every day.”
  • Exposed to Hazardous Conditions - 44% responded “Every day.”
  • Time Pressure - 35% responded “Every day.”
  • Duration of Typical Work Week - 43% responded “40 hours.”
  • Spend Time Standing - 43% responded “More than half the time.”

Education

Percentage of RespondentsEducation Level Required
62%Post-secondary certificate
16%High school diploma or equivalent
13%Professional degree

Work Styles

  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Persistence - Job requires persistence in the face of obstacles.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Integrity - Job requires being honest and ethical.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values

  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $17.88 hourly, $37,190 annual
  • Employment (2016)
    • 32,000 employees
  • Projected growth (2016-2026)
    • Little or no change (-1% to 1%)
  • Projected job openings (2016-2026)
    • 3,300

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