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Travel Agents
SOC Code: 41-3041.00

Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

Sample of reported job titles: Auto Travel Counselor, Beach Expert, Corporate Travel Consultant, Destination Specialist, International Travel Consultant, Tour Coordinator, Tour Counselor, Travel Agent, Travel Consultant, Travel Counselor

Tasks

  • Collect payment for transportation and accommodations from customer.
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
  • Record and maintain information on clients, vendors, and travel packages.
  • Book transportation and hotel reservations, using computer terminal or telephone.
  • Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
  • Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

Technology Skills

  • Accounting software - Intuit QuickBooks
  • Business intelligence and data analysis software - DataSwell; Illusions Online Illusions OnDemand
  • Calendar and scheduling software - Apollo Reservation System; Globekey Agentkey; Rezdy; Rezgo (see all 5 examples)
  • Customer relationship management CRM software - Colibripms Software Colibri; MGHworld Travel Agents; Sabre Airline Solutions SabreSonic Customer Sales & Service
  • Data base user interface and query software - Microsoft Access ; Travel Agent CMS; TravelCarma; Travii (see all 10 examples)
  • Electronic mail software - Microsoft Outlook
  • Enterprise resource planning ERP software - Sabre Central Command
  • Office suite software - Microsoft Office
  • Presentation software - Microsoft PowerPoint
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Inkjet printers - Computer inkjet printers
  • Laser fax machine - Laser facsimile machines
  • Laser printers - Computer laser printers
  • Personal computers
  • Photocopiers - Copy machines
  • Point of sale payment terminal - Card readers
  • Printer calculator - Printing calculators
  • Public address systems
  • Special purpose telephones - Multiline telephone systems
  • Ticket dispensing machines - Ticket printing machines

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Skills

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Persuasion - Persuading others to change their minds or behavior.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management - Managing one's own time and the time of others.

Abilities

  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
  • Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Interests

  • Interest code: EC
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

  • Electronic Mail - 98% responded “Every day.”
  • Telephone - 100% responded “Every day.”
  • Spend Time Sitting
  • Importance of Being Exact or Accurate - 78% responded “Extremely important.”
  • Contact With Others - 59% responded “Constant contact with others.”
  • Deal With External Customers - 62% responded “Extremely important.”
  • Structured versus Unstructured Work - 51% responded “A lot of freedom.”
  • Letters and Memos - 41% responded “Every day.”
  • Face-to-Face Discussions - 51% responded “Every day.”
  • Freedom to Make Decisions - 18% responded “Limited freedom.”
  • Impact of Decisions on Co-workers or Company Results - 11% responded “Important results.”
  • Level of Competition
  • Degree of Automation - 31% responded “Highly automated.”
  • Frequency of Decision Making - 22% responded “Once a month or more but not every week.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  • Time Pressure - 22% responded “Never.”
  • Work With Work Group or Team - 34% responded “Very important.”
  • Consequence of Error - 37% responded “Very serious.”
  • Responsibility for Outcomes and Results - 32% responded “Very high responsibility.”
  • Duration of Typical Work Week - 20% responded “40 hours.”
  • Coordinate or Lead Others - 40% responded “Fairly important.”
  • Physical Proximity - 39% responded “Slightly close (e.g., shared office).”
  • Importance of Repeating Same Tasks - 31% responded “Extremely important.”
  • Indoors, Environmentally Controlled - 43% responded “Every day.”
  • Frequency of Conflict Situations - 16% responded “Every day.”
  • Spend Time Making Repetitive Motions - 24% responded “More than half the time.”

Education

Percentage of RespondentsEducation Level Required
37%Associate's degree
31%High school diploma or equivalent
14%Bachelor's degree

Work Styles

  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Integrity - Job requires being honest and ethical.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Persistence - Job requires persistence in the face of obstacles.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $17.78 hourly, $36,990 annual
  • Employment (2016)
    • 82,000 employees
  • Projected growth (2016-2026)
    • Decline (-2% or lower)
  • Projected job openings (2016-2026)
    • 7,800

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