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Training and Development Managers
SOC Code: 11-3131.00

Plan, direct, or coordinate the training and development activities and staff of an organization.

Sample of reported job titles: Development Manager, Education and Development Manager, Education Director, Learning and Development Director, Learning Manager, Staff Training and Development Manager, Training and Development Coordinator, Training and Development Director, Training Director, Training Manager

Tasks

  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Prepare training budget for department or organization.
  • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials.
  • Develop testing and evaluation procedures.
  • Train instructors and supervisors in techniques and skills for training and dealing with employees.
  • Conduct orientation sessions and arrange on-the-job training for new hires.
  • Conduct or arrange for ongoing technical training and personal development classes for staff members.
  • Review and evaluate training and apprenticeship programs for compliance with government standards.

Technology Skills

  • Computer based training software - Adobe Systems Adobe Captivate; Moodle; Saba Centra; SyberWorks Training Center (see all 59 examples)
  • Customer relationship management CRM software - Blackbaud The Raiser's Edge
  • Data base management system software - Apache Cassandra
  • Data base user interface and query software - Blackboard
  • Desktop publishing software - Microsoft Publisher
  • Development environment software - Adobe Systems Adobe ActionScript; Microsoft Visual Basic
  • Document management software - Adobe Systems Adobe Acrobat ; HP Trim
  • Electronic mail software - Microsoft Outlook
  • Enterprise resource planning ERP software - Learn.com LearnCenter Talent Management Suite; Oracle PeopleSoft
  • Graphics or photo imaging software - Adobe Systems Adobe Fireworks; Adobe Systems Adobe Flash; Adobe Systems Adobe Illustrator ; Adobe Systems Adobe Photoshop
  • Internet browser software - Web browser software
  • Medical software - Epic Systems
  • Office suite software - Microsoft Office
  • Presentation software - Caliban Mindwear HyperGASP; Magenta MultiMedia Tools Magenta II; MediaChance Multimedia Builder; Microsoft PowerPoint (see all 7 examples)
  • Project management software - Microsoft Project
  • Spreadsheet software - Microsoft Excel
  • Video conferencing software - Cisco Systems WebEx; WBT Systems TopClass
  • Web page creation and editing software - Adobe Systems Adobe Dreamweaver ; eXe; Linspire Nvu; SAFARI Video Networks eZediaQTI (see all 6 examples)
  • Web platform development software - JavaScript
  • Word processing software - Microsoft Word

Tools Used

  • Desktop computers
  • High capacity removable media drives - Universal serial bus USB flash drives
  • Liquid crystal display projector - Liquid crystal display LCD video projectors
  • MP3 players or recorders - MP3 players
  • Notebook computers - Laptop computers
  • Personal computers
  • Videoconferencing systems - Videoconferencing equipment

Knowledge

  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Skills

  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Instructing - Teaching others how to do something.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination - Adjusting actions in relation to others' actions.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Speaking - Talking to others to convey information effectively.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Persuasion - Persuading others to change their minds or behavior.
  • Time Management - Managing one's own time and the time of others.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Service Orientation - Actively looking for ways to help people.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
  • Mathematics - Using mathematics to solve problems.

Abilities

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Far Vision - The ability to see details at a distance.

Interests

  • Interest code: ES
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

  • Electronic Mail - 93% responded “Every day.”
  • Contact With Others - 70% responded “Constant contact with others.”
  • Indoors, Environmentally Controlled - 81% responded “Every day.”
  • Telephone - 81% responded “Every day.”
  • Duration of Typical Work Week - 74% responded “More than 40 hours.”
  • Work With Work Group or Team - 56% responded “Extremely important.”
  • Face-to-Face Discussions - 63% responded “Every day.”
  • Structured versus Unstructured Work - 56% responded “Some freedom.”
  • Freedom to Make Decisions - 63% responded “Some freedom.”
  • Impact of Decisions on Co-workers or Company Results - 41% responded “Very important results.”
  • Time Pressure - 50% responded “Once a week or more but not every day.”
  • Coordinate or Lead Others - 37% responded “Very important.”
  • Spend Time Sitting - 44% responded “More than half the time.”
  • Frequency of Decision Making - 37% responded “Every day.”
  • Responsibility for Outcomes and Results - 52% responded “High responsibility.”
  • Importance of Being Exact or Accurate - 33% responded “Very important.”
  • Letters and Memos - 37% responded “Once a month or more but not every week.”
  • Public Speaking - 41% responded “Once a week or more but not every day.”
  • Level of Competition - 52% responded “Moderately competitive.”
  • Deal With External Customers - 33% responded “Very important.”
  • Frequency of Conflict Situations - 48% responded “Once a month or more but not every week.”

Education

Percentage of RespondentsEducation Level Required
52%Bachelor's degree
19%Master's degree
15%Post-baccalaureate certificate

Work Styles

  • Integrity - Job requires being honest and ethical.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Persistence - Job requires persistence in the face of obstacles.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
  • Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Wages & Trends

  • Median wages (2017)
    • $52.05 hourly, $108,250 annual
  • Employment (2016)
    • 35,000 employees
  • Projected growth (2016-2026)
    • Faster than average (10% to 14%)
  • Projected job openings (2016-2026)
    • 3,500

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