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Tour Guides and Escorts
SOC Code: 39-7011.00

Escort individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public buildings, and art galleries.

Sample of reported job titles: Discovery Guide, Docent, Guide, Historical Interpreter, Interpreter, Museum Educator, Museum Guide, Science Interpreter, Tour Escort, Tour Guide

Tasks

  • Describe tour points of interest to group members, and respond to questions.
  • Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, or art galleries.
  • Conduct educational activities for school children.
  • Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
  • Provide directions and other pertinent information to visitors.
  • Greet and register visitors, and issue any required identification badges or safety devices.
  • Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
  • Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
  • Select travel routes and sites to be visited based on knowledge of specific areas.
  • Drive motor vehicles to transport visitors to establishments and tour site locations.
  • Collect fees and tickets from group members.
  • Assemble and check the required supplies and equipment prior to departure.
  • Provide for physical safety of groups, performing such activities as providing first aid or directing emergency evacuations.
  • Train other guides and volunteers.
  • Perform clerical duties, such as filing, typing, operating switchboards, or routing mail and messages.
  • Solicit tour patronage and sell souvenirs.
  • Speak foreign languages to communicate with foreign visitors.
  • Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment.

Technology Skills

  • Customer relationship management CRM software - Centaur Systems Centaur Travel Business Management System TBMS; IBS Software Services Tour Partner; Softrip Travel Software System; TourTech Systems TourTools (see all 5 examples)
  • Data base user interface and query software - Microsoft Access
  • Electronic mail software - Email software; Microsoft Outlook
  • Internet browser software - Microsoft Internet Explorer
  • Mobile location based services software - Global positioning system GPS software
  • Office suite software - Microsoft Office
  • Presentation software - Microsoft PowerPoint
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Busses - Tour buses
  • Desktop computers
  • Electronic charts or maps or atlases - ActiveMap Tour Guide software
  • Emergency medical services first aid kits - First aid kits
  • Laser fax machine - Laser facsimile machines
  • Microphones
  • Mobile phones - Cell phones
  • Passenger or automobile ferries - Tour boats
  • Personal digital assistant PDAs or organizers - Personal digital assistants PDA
  • Touring bicycles

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Skills

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation - Actively looking for ways to help people.
  • Coordination - Adjusting actions in relation to others' actions.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Far Vision - The ability to see details at a distance.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.

Interests

  • Interest code: SE
    • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Context

  • Contact With Others - 60% responded “Constant contact with others.”
  • Deal With External Customers - 57% responded “Extremely important.”
  • Face-to-Face Discussions - 62% responded “Every day.”
  • Freedom to Make Decisions - 55% responded “A lot of freedom.”
  • Public Speaking - 62% responded “Every day.”
  • Work With Work Group or Team - 48% responded “Extremely important.”
  • Structured versus Unstructured Work - 45% responded “A lot of freedom.”
  • Impact of Decisions on Co-workers or Company Results - 44% responded “Important results.”
  • Physical Proximity - 51% responded “Moderately close (at arm's length).”
  • Importance of Being Exact or Accurate - 33% responded “Very important.”
  • Frequency of Decision Making - 33% responded “Once a week or more but not every day.”
  • Telephone - 50% responded “Every day.”
  • Coordinate or Lead Others - 39% responded “Very important.”
  • Time Pressure - 28% responded “Every day.”
  • Indoors, Environmentally Controlled - 38% responded “Every day.”
  • Spend Time Standing - 40% responded “About half the time.”
  • Frequency of Conflict Situations - 31% responded “Once a week or more but not every day.”

Education

Percentage of RespondentsEducation Level Required
29%High school diploma or equivalent
20%Bachelor's degree
16%Associate's degree

Work Styles

  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Integrity - Job requires being honest and ethical.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Persistence - Job requires persistence in the face of obstacles.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $12.39 hourly, $25,770 annual
  • Employment (2016)
    • 46,000 employees
  • Projected growth (2016-2026)
    • Faster than average (10% to 14%)
  • Projected job openings (2016-2026)
    • 8,700

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