Your #1 choice for free
Job Descriptions
Job Details
Occupation Information

Telemarketers
SOC Code: 41-9041.00

Solicit donations or orders for goods or services over the telephone.

Sample of reported job titles: Telemarketer, Telemarketing Sales Representative, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative, Telesales Specialist

Tasks

  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Conduct client or market surveys to obtain information about potential customers.

Technology Skills

  • Access software - Remote access call center software
  • Customer relationship management CRM software - Database Systems Corp Telemation
  • Electronic mail software - Microsoft Outlook
  • Helpdesk or call center software - Acarda Sales Technologies Acarda Outbound; Automatic call distribution software; Softphone software
  • Interactive voice response software
  • Office suite software - Microsoft Office
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Autodialers - Autodialing equipment; Predictive dialers
  • Conversation recording units - Call recording systems
  • Personal computers
  • Phone headsets - Telephone headsets; Wireless telephone headsets
  • Special purpose telephones - Multiline telephone systems

Knowledge

  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

  • Speaking - Talking to others to convey information effectively.
  • Persuasion - Persuading others to change their minds or behavior.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.

Interests

  • Interest code: EC
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

  • Contact With Others - 99% responded “Constant contact with others.”
  • Telephone - 100% responded “Every day.”
  • Spend Time Sitting - 96% responded “Continually or almost continually.”
  • Deal With Unpleasant or Angry People - 81% responded “Every day.”
  • Face-to-Face Discussions - 70% responded “Every day.”
  • Indoors, Environmentally Controlled - 77% responded “Every day.”
  • Physical Proximity - 92% responded “Moderately close (at arm's length).”
  • Importance of Being Exact or Accurate - 43% responded “Important.”
  • Deal With External Customers - 35% responded “Very important.”
  • Work With Work Group or Team - 38% responded “Extremely important.”
  • Level of Competition - 34% responded “Moderately competitive.”
  • Importance of Repeating Same Tasks - 12% responded “Very important.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 57% responded “Continually or almost continually.”
  • Freedom to Make Decisions - 53% responded “Some freedom.”
  • Sounds, Noise Levels Are Distracting or Uncomfortable - 67% responded “Once a week or more but not every day.”
  • Structured versus Unstructured Work - 40% responded “Limited freedom.”
  • Frequency of Decision Making - 50% responded “Every day.”
  • Spend Time Making Repetitive Motions
  • Impact of Decisions on Co-workers or Company Results - 40% responded “Moderate results.”
  • Time Pressure - 31% responded “Every day.”
  • Degree of Automation - 45% responded “Highly automated.”
  • Letters and Memos - 30% responded “Never.”

Education

Percentage of RespondentsEducation Level Required
59%High school diploma or equivalent
30%Less than high school diploma
11%Some college, no degree

Work Styles

  • Integrity - Job requires being honest and ethical.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Persistence - Job requires persistence in the face of obstacles.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Wages & Trends

  • Median wages (2017)
    • $11.76 hourly, $24,460 annual
  • Employment (2016)
    • 217,000 employees
  • Projected growth (2016-2026)
    • Little or no change (-1% to 1%)
  • Projected job openings (2016-2026)
    • 33,300

Similar Job Descriptions: