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Storage and Distribution Managers
SOC Code: 11-3071.02

Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.

Sample of reported job titles: Cold Storage Supervisor, Distribution Center Manager, Distribution Manager, Load Out Supervisor, Shipping Manager, Shipping Supervisor, Terminal Manager, Warehouse Manager, Warehouse Operations Manager, Warehouse Supervisor

Tasks

  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
  • Plan, develop, or implement warehouse safety and security programs and activities.
  • Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
  • Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
  • Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
  • Monitor inventory levels of products or materials in warehouses.
  • Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary.
  • Participate in setting transportation and service rates.
  • Prepare and manage departmental budgets.
  • Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
  • Evaluate locations for new warehouses or distribution networks to determine their potential usefulness.
  • Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
  • Interview, select, and train warehouse and supervisory personnel.
  • Advise sales and billing departments of transportation charges for customers' accounts.
  • Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
  • Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
  • Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
  • Arrange for storage facilities when required.
  • Examine invoices and shipping manifests for conformity to tariff and customs regulations.
  • Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.
  • Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
  • Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
  • Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
  • Develop or implement plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or eco-friendly containers, dynamic distribution networks, warehouse renovations, or fuel efficient fleets.
  • Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
  • Plan or implement environmental training programs and activities.
  • Evaluate the environmental implications of new warehouses or distribution networks.

Technology Skills

  • Analytical or scientific software - Integrated Decision Support Netwise Enterprise; Integrated Decision Support Netwise Frontline; QUALCOMM QTRACS; QUALCOMM ViaWeb
  • Backup or archival software - Veritas NetBackup
  • Business intelligence and data analysis software - Oracle Business Intelligence Enterprise Edition
  • Compliance software - Scanlon Associates LogPak
  • Data base user interface and query software - Microsoft Access
  • Electronic mail software - IBM Lotus Notes; IBM Notes ; Microsoft Outlook
  • Enterprise resource planning ERP software - Infor ERP Baan; Microsoft Dynamics GP ; Oracle JD Edwards EnterpriseOne ; SAP
  • Enterprise system management software - IBM Power Systems software
  • Financial analysis software - Oracle E-Business Suite Financials
  • Graphics or photo imaging software - Graphics software
  • Inventory management software - Aljex Inventory; Iptor Supply Chain; MRA Technologies MRATrack Warehouse Management System; Sentai Pinpoint (see all 7 examples)
  • Label making software - ABOL Manifest Systems
  • Materials requirements planning logistics and supply chain software - Catalyst International CatalystConnect; IBM i2 Transportation Manager; Integrated Decision Support Corporation Netwise Supply Chain; TECSYS EliteSeries (see all 13 examples)
  • Metadata management software - CA Erwin Data Modeler
  • Office suite software - Microsoft Office
  • Operating system software - Hewlett Packard HP-UX
  • Presentation software - Microsoft PowerPoint
  • Spreadsheet software - Microsoft Excel
  • Time accounting software - WorkForce Software EmpCenter Time and Attendance
  • Word processing software - Microsoft Word

Tools Used

  • Bar code labels - Barcoding labels
  • Bar code reader equipment - Barcode scanners
  • Desktop computers
  • Digital cameras
  • Forklifts
  • Location based messaging service platforms - Wireless communication and satellite positioning tools
  • Mobile phones - Cell phones
  • Notebook computers - Laptop computers
  • Pallet trucks - Pallet jacks
  • Personal computers
  • Personal digital assistant PDAs or organizers - Personal digital assistants PDA
  • Radio frequency data communication equipment - Radio frequency handheld terminals; Radio frequency truck-mounted terminals
  • Radio frequency identification devices - Radio frequency identification RFID devices
  • Vehicular global positioning system GPS - Global positioning systems GPS

Knowledge

  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Skills

  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination - Adjusting actions in relation to others' actions.
  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Persuasion - Persuading others to change their minds or behavior.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management - Managing one's own time and the time of others.
  • Instructing - Teaching others how to do something.
  • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Mathematics - Using mathematics to solve problems.
  • Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.

Abilities

  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Interests

  • Interest code: EC
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

  • Electronic Mail - 92% responded “Every day.”
  • Indoors, Not Environmentally Controlled - 79% responded “Every day.”
  • Telephone - 83% responded “Every day.”
  • Face-to-Face Discussions - 78% responded “Every day.”
  • Duration of Typical Work Week - 75% responded “More than 40 hours.”
  • Time Pressure - 63% responded “Every day.”
  • Contact With Others - 54% responded “Constant contact with others.”
  • Frequency of Decision Making - 58% responded “Every day.”
  • Letters and Memos - 63% responded “Every day.”
  • Importance of Being Exact or Accurate - 58% responded “Extremely important.”
  • Work With Work Group or Team - 54% responded “Extremely important.”
  • Responsibility for Outcomes and Results - 58% responded “High responsibility.”
  • Responsible for Others' Health and Safety - 42% responded “High responsibility.”
  • Deal With External Customers - 42% responded “Extremely important.”
  • Impact of Decisions on Co-workers or Company Results - 42% responded “Important results.”
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets - 54% responded “Every day.”
  • Coordinate or Lead Others - 29% responded “Extremely important.”
  • Freedom to Make Decisions - 54% responded “Some freedom.”
  • Indoors, Environmentally Controlled - 48% responded “Every day.”
  • Structured versus Unstructured Work - 42% responded “Limited freedom.”
  • Frequency of Conflict Situations - 38% responded “Once a month or more but not every week.”
  • In an Enclosed Vehicle or Equipment - 33% responded “Every day.”
  • Level of Competition - 42% responded “Moderately competitive.”
  • Importance of Repeating Same Tasks - 33% responded “Very important.”
  • Deal With Unpleasant or Angry People - 57% responded “Once a month or more but not every week.”
  • Sounds, Noise Levels Are Distracting or Uncomfortable - 29% responded “Every day.”
  • Consequence of Error - 33% responded “Serious.”
  • Physical Proximity - 75% responded “Slightly close (e.g., shared office).”
  • Spend Time Standing - 33% responded “About half the time.”

Education

Percentage of RespondentsEducation Level Required
50%Bachelor's degree
21%High school diploma or equivalent
8%Some college, no degree

Work Styles

  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity - Job requires being honest and ethical.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Persistence - Job requires persistence in the face of obstacles.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values

  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Wages & Trends

  • Median wages (2017)
    • $44.45 hourly, $92,460 annual
  • Employment (2016)
    • 116,000 employees
  • Projected growth (2016-2026)
    • Average (5% to 9%)
  • Projected job openings (2016-2026)
    • 9,700

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