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Software Quality Assurance Engineers and Testers
SOC Code: 15-1199.01

Develop and execute software test plans in order to identify software problems and their causes.

Sample of reported job titles: Product Assurance Engineer, Quality Assurance Analyst (QA Analyst), Quality Assurance Director (QA Director), Quality Assurance Engineer (QA Engineer), Quality Assurance Practice Manager (QA Practice Manager), Quality Assurance Test Program Manager (QA Assurance Test Program Manager), Software Quality Assurance Engineer (SQA Engineer), Software Quality Engineer, Software Test Engineer, Test Engineer

Tasks

  • Design test plans, scenarios, scripts, or procedures.
  • Document software defects, using a bug tracking system, and report defects to software developers.
  • Identify, analyze, and document problems with program function, output, online screen, or content.
  • Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
  • Document test procedures to ensure replicability and compliance with standards.
  • Plan test schedules or strategies in accordance with project scope or delivery dates.
  • Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
  • Test system modifications to prepare for implementation.
  • Monitor bug resolution efforts and track successes.
  • Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
  • Provide feedback and recommendations to developers on software usability and functionality.
  • Update automated test scripts to ensure currency.
  • Create or maintain databases of known test defects.
  • Install, maintain, or use software testing programs.
  • Install and configure recreations of software production environments to allow testing of software performance.
  • Monitor program performance to ensure efficient and problem-free operations.
  • Identify program deviance from standards, and suggest modifications to ensure compliance.
  • Develop or specify standards, methods, or procedures to determine product quality or release readiness.
  • Design or develop automated testing tools.
  • Investigate customer problems referred by technical support.
  • Conduct historical analyses of test results.
  • Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.
  • Evaluate or recommend software for testing or bug tracking.
  • Coordinate user or third-party testing.
  • Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.

Technology Skills

  • Access software - Citrix
  • Analytical or scientific software - Minitab ; SAS ; The MathWorks MATLAB
  • Application server software - GitHub ; Oracle WebLogic Server ; Spring Boot ; VMWare ESX Server (see all 6 examples)
  • Business intelligence and data analysis software - IBM Cognos Impromptu ; MicroStrategy ; Qlik Tech QlikView ; Tableau (see all 5 examples)
  • Communications server software - IBM Domino
  • Computer aided design CAD software - Autodesk AutoCAD ; Dassault Systemes CATIA
  • Configuration management software - Chef ; IBM Rational ClearCase; Perforce Helix software ; Puppet (see all 5 examples)
  • Content workflow software - Twiki; Workflow software
  • Customer relationship management CRM software - Salesforce software
  • Data base management system software - Apache Cassandra ; MongoDB ; MySQL ; Teradata Database (see all 16 examples)
  • Data base reporting software - Microsoft SQL Server Reporting Services ; SAP Crystal Reports
  • Data base user interface and query software - Apache Hive ; Microsoft Access ; Oracle JDBC ; Transact-SQL (see all 7 examples)
  • Data mining software - Google Analytics
  • Desktop publishing software - Adobe Systems Adobe InDesign
  • Development environment software - Apache Maven ; Common business oriented language COBOL ; Microsoft PowerShell ; National Instruments LabVIEW (see all 22 examples)
  • Document management software - Adobe Systems Adobe Acrobat
  • Electronic mail software - IBM Notes ; Microsoft Exchange Server
  • Enterprise application integration software - Atlassian Bamboo ; Extensible markup language XML ; IBM InfoSphere DataStage ; IBM WebSphere
  • Enterprise resource planning ERP software - Microsoft Dynamics ; NetSuite ERP ; Oracle PeopleSoft ; SAP (see all 8 examples)
  • Enterprise system management software - IBM Power Systems software ; Splunk Enterprise
  • Expert system software - Ansible software
  • File versioning software - Apache Subversion SVN ; Git
  • Financial analysis software - Delphi Technology ; Oracle E-Business Suite Financials
  • Graphics or photo imaging software - Adobe Systems Adobe Fireworks; Adobe Systems Adobe Illustrator ; Adobe Systems Adobe Photoshop ; Microsoft Visio
  • Human resources software - Human resource management software HRMS
  • Internet browser software - Apple Safari; Microsoft Internet Explorer; Mozilla Firefox; Web browser software
  • Map creation software - ESRI ArcGIS software
  • Medical software - Epic Systems
  • Metadata management software - CA Erwin Data Modeler
  • Network monitoring software - Nagios ; Wireshark
  • Network security and virtual private network VPN equipment software - Firewall software; Network intrusion detection software
  • Object or component oriented development software - C++ ; jQuery ; Microsoft ActiveX ; Practical extraction and reporting language Perl (see all 16 examples)
  • Object oriented data base management software - Hibernate ORM ; PostgreSQL
  • Office suite software - Microsoft Office
  • Operating system software - Apple macOS ; Job control language JCL ; Red Hat Enterprise Linux ; UNIX (see all 14 examples)
  • Portal server software - Apache HTTP Server ; Apache Webserver
  • Presentation software - Microsoft PowerPoint
  • Program testing software - Hewlett Packard LoadRunner ; JUnit ; Selenium ; YourKit Java Profiler (see all 19 examples)
  • Project management software - Atlassian JIRA ; Confluence ; Microsoft Project ; Oracle Primavera Enterprise Project Portfolio Management (see all 6 examples)
  • Requirements analysis and system architecture software - Unified modeling language UML
  • Spreadsheet software - Microsoft Excel
  • Transaction security and virus protection software - Anti-spyware software; Antivirus software
  • Transaction server software - Customer information control system CICS
  • Video creation and editing software - Adobe Systems Adobe After Effects
  • Web page creation and editing software - Adobe Systems Adobe Dreamweaver
  • Web platform development software - AJAX ; Google AngularJS ; JavaScript Object Notation JSON ; Microsoft ASP.NET Core MVC (see all 23 examples)
  • Word processing software - Microsoft Word

Tools Used

  • Computer servers - Application servers
  • Desktop computers
  • Integrated circuit testers - In circuit emulators ICE; Logic analyzers
  • Mainframe computers - Mainframe operating systems; Supercomputers
  • Network routers - Computer network routers
  • Notebook computers - Laptop computers
  • Personal computers

Knowledge

  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Programming - Writing computer programs for various purposes.
  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Operations Analysis - Analyzing needs and product requirements to create a design.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Science - Using scientific rules and methods to solve problems.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management - Managing one's own time and the time of others.

Abilities

  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
  • Speech Clarity - The ability to speak clearly so others can understand you.

Interests

  • Interest code: ICR
    • Investigative - Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Context

  • Electronic Mail - 96% responded “Every day.”
  • Face-to-Face Discussions - 85% responded “Every day.”
  • Spend Time Sitting - 77% responded “Continually or almost continually.”
  • Work With Work Group or Team - 67% responded “Extremely important.”
  • Importance of Being Exact or Accurate - 56% responded “Extremely important.”
  • Indoors, Environmentally Controlled - 78% responded “Every day.”
  • Telephone - 48% responded “Every day.”
  • Contact With Others - 44% responded “Constant contact with others.”
  • Time Pressure - 33% responded “Every day.”
  • Duration of Typical Work Week - 54% responded “40 hours.”
  • Freedom to Make Decisions - 63% responded “Some freedom.”
  • Structured versus Unstructured Work - 59% responded “Some freedom.”
  • Impact of Decisions on Co-workers or Company Results - 42% responded “Important results.”
  • Coordinate or Lead Others - 59% responded “Very important.”
  • Importance of Repeating Same Tasks - 30% responded “Very important.”
  • Level of Competition - 54% responded “Highly competitive.”
  • Spend Time Making Repetitive Motions - 33% responded “More than half the time.”
  • Frequency of Conflict Situations - 50% responded “Once a month or more but not every week.”
  • Frequency of Decision Making - 44% responded “Once a year or more but not every month.”

Education

Percentage of RespondentsEducation Level Required
70%Bachelor's degree
15%Associate's degree
7%Post-secondary certificate

Work Styles

  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Integrity - Job requires being honest and ethical.
  • Persistence - Job requires persistence in the face of obstacles.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Work Values

  • Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $42.56 hourly, $88,510 annual
  • Employment (2016)
    • 287,000 employees
  • Projected growth (2016-2026)
    • Average (5% to 9%)
  • Projected job openings (2016-2026)
    • 22,400

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