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Residential Advisors
SOC Code: 39-9041.00

Coordinate activities in residential facilities in secondary and college dormitories, group homes, or similar establishments. Order supplies and determine need for maintenance, repairs, and furnishings. May maintain household records and assign rooms. May assist residents with problem solving or refer them to counseling resources.

Sample of reported job titles: Hall Coordinator, Residence Director, Residence Hall Director, Residence Life Coordinator, Residence Life Director, Resident Advisor, Resident Assistant, Resident Director, Residential Life Director, Unit Coordinator

Tasks

  • Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
  • Provide emergency first aid and summon medical assistance when necessary.
  • Mediate interpersonal problems between residents.
  • Make regular rounds to ensure that residents and areas are safe and secure.
  • Observe students to detect and report unusual behavior.
  • Communicate with other staff to resolve problems with individual students.
  • Counsel students in the handling of issues such as family, financial, and educational problems.
  • Collaborate with counselors to develop counseling programs that address the needs of individual students.
  • Develop and coordinate educational programs for residents.
  • Develop program plans for individuals or assist in plan development.
  • Provide requested information on students' progress and the development of case plans.
  • Hold regular meetings with each assigned unit.
  • Supervise students' housekeeping work to ensure that it is done properly.
  • Administer, coordinate, or recommend disciplinary and corrective actions.
  • Confer with medical personnel to better understand the backgrounds and needs of individual residents.
  • Answer telephones, and route calls or deliver messages.
  • Determine the need for facility maintenance and repair, and notify appropriate personnel.
  • Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work-study programs, and other student workers.
  • Oversee departmental budget.
  • Supervise the activities of housekeeping personnel.
  • Compile information such as residents' daily activities and the quantities of supplies used to prepare required reports.
  • Chaperone group-sponsored trips and social functions.
  • Process contract cancellations for students who are unable to follow residence hall policies and procedures.
  • Provide transportation or escort for expeditions, such as shopping trips or visits to doctors or dentists.
  • Order supplies for facilities.
  • Assign rooms to students.
  • Direct and participate in on- and off-campus recreational activities for residents of institutions, boarding schools, fraternities or sororities, children's homes, or similar establishments.
  • Accompany and supervise students during meals.
  • Sort and distribute mail.
  • Inventory, pack, and remove items left behind by former residents.

Technology Skills

  • Accounting software - Budgeting software
  • Analytical or scientific software - Survey software
  • Data base user interface and query software - Data entry software
  • Electronic mail software - Email software
  • Internet browser software - Web browser software
  • Office suite software - Microsoft Office
  • Spreadsheet software - Microsoft Excel
  • Web page creation and editing software - Website development software
  • Word processing software - Microsoft Word

Tools Used

  • Answering machines - Telephone answering machines
  • Cash or ticket boxes - Cash drawers
  • Composter - Compost bins
  • Desktop calculator - 10-key calculators
  • Desktop computers
  • Dry erase boards or accessories - Whiteboards
  • Emergency medical services first aid kits - Emergency first aid kits
  • Fire extinguishers - Portable fire extinguishers
  • Inkjet printers - Computer inkjet printers
  • Laser fax machine - Laser facsimile machines
  • Minivans or vans - Passenger vans
  • Mobile phones - Smart phones
  • Notebook computers - Laptop computers
  • Photocopiers - Copy machines
  • Portable computer gaming console - Video game consoles
  • Scanners - Computer data input scanners
  • Security or access control systems - Automated lock systems
  • Smoke detectors
  • Special purpose telephones - Multiline telephone systems
  • Staple guns
  • Therapeutic heating or cooling pads or compresses or packs - First aid ice packs
  • Wet or dry combination vacuum cleaners - Wet-dry vacuums

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Skills

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Time Management - Managing one's own time and the time of others.
  • Persuasion - Persuading others to change their minds or behavior.
  • Service Orientation - Actively looking for ways to help people.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Instructing - Teaching others how to do something.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Abilities

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Far Vision - The ability to see details at a distance.
  • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Interests

  • Interest code: SEC
    • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

  • Work With Work Group or Team - 93% responded “Extremely important.”
  • Face-to-Face Discussions - 80% responded “Every day.”
  • Contact With Others - 79% responded “Constant contact with others.”
  • Telephone - 65% responded “Every day.”
  • Coordinate or Lead Others - 62% responded “Extremely important.”
  • Responsible for Others' Health and Safety - 62% responded “Very high responsibility.”
  • Frequency of Conflict Situations - 55% responded “Once a week or more but not every day.”
  • Structured versus Unstructured Work - 45% responded “A lot of freedom.”
  • Freedom to Make Decisions - 41% responded “Some freedom.”
  • Importance of Repeating Same Tasks - 34% responded “Very important.”
  • Physical Proximity - 34% responded “Very close (near touching).”
  • Time Pressure - 43% responded “Once a week or more but not every day.”
  • Frequency of Decision Making - 33% responded “Every day.”
  • Duration of Typical Work Week - 48% responded “More than 40 hours.”
  • Electronic Mail
  • Sounds, Noise Levels Are Distracting or Uncomfortable - 37% responded “Once a week or more but not every day.”
  • Letters and Memos - 36% responded “Every day.”
  • Responsibility for Outcomes and Results - 36% responded “Limited responsibility.”
  • Importance of Being Exact or Accurate - 32% responded “Very important.”
  • Deal With Unpleasant or Angry People - 49% responded “Once a week or more but not every day.”
  • Impact of Decisions on Co-workers or Company Results - 35% responded “Important results.”
  • Indoors, Environmentally Controlled
  • Deal With External Customers - 49% responded “Extremely important.”
  • In an Enclosed Vehicle or Equipment - 47% responded “Once a week or more but not every day.”

Education

Percentage of RespondentsEducation Level Required
48%Bachelor's degree
27%High school diploma or equivalent
12%Some college, no degree

Work Styles

  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Integrity - Job requires being honest and ethical.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Persistence - Job requires persistence in the face of obstacles.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Wages & Trends

  • Median wages (2017)
    • $12.90 hourly, $26,830 annual
  • Employment (2016)
    • 119,000 employees
  • Projected growth (2016-2026)
    • Faster than average (10% to 14%)
  • Projected job openings (2016-2026)
    • 22,500

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