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Pharmacy Aides
SOC Code: 31-9095.00

Record drugs delivered to the pharmacy, store incoming merchandise, and inform the supervisor of stock needs. May operate cash register and accept prescriptions for filling.

Sample of reported job titles: Ancillary, Certified Pharmacist Assistant, Drug Purchaser, Front Counter Clerk, Pharmacist Assistant, Pharmacy Aide, Pharmacy Ancillary, Pharmacy Assistant, Pharmacy Cashier, Pharmacy Clerk

Tasks

  • Greet customers and help them locate merchandise.
  • Accept prescriptions for filling, gathering and processing necessary information.
  • Operate cash register to process cash or credit sales.
  • Answer telephone inquiries, referring callers to pharmacist when necessary.
  • Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.
  • Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
  • Restock storage areas, replenishing items on shelves.
  • Maintain and clean equipment, work areas, or shelves.
  • Prepare prescription labels by typing or operating a computer and printer.
  • Compound, package, and label pharmaceutical products, under direction of pharmacist.
  • Provide customers with information about the uses, effects, or interactions of drugs.
  • Process medical insurance claims, posting bill amounts and calculating copayments.
  • Calculate anticipated drug usage for a prescribed period.
  • Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
  • Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
  • Deliver medication to treatment areas, living units, residences, or clinics, using various means of transportation.
  • Operate capsule or tablet counting machine that automatically distributes a certain number of capsules or tablets into smaller containers.

Technology Skills

  • Data base user interface and query software - Database software
  • Electronic mail software - Microsoft Outlook
  • Office suite software - Microsoft Office
  • Operating system software - Microsoft Windows
  • Presentation software - Microsoft PowerPoint
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Cash registers
  • Desktop computers
  • Filling or sealing auger dose machines - Automatic unit dose strip packaging machines; Liquid dose packaging machines; Solid unit dose packaging machines
  • HEPA filtered enclosures - HEPA filtered biosafety cabinets
  • Label making machines - Label printing machines
  • Laboratory blenders or emulsifiers - Laboratory blending or mixing equipment
  • Laminar flow cabinets or stations - Laminar flow hoods
  • Laser printers
  • Magnetic stripe readers and encoders - Credit card processing machines
  • Personal computers
  • Special purpose telephones - Multi-line telephone systems
  • Tablet counters - Capsule counting machines; Tablet counting machines

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Skills

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Speaking - Talking to others to convey information effectively.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Abilities

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.

Interests

  • Interest code: CR
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Context

  • Indoors, Environmentally Controlled - 98% responded “Every day.”
  • Telephone - 96% responded “Every day.”
  • Spend Time Standing - 92% responded “Continually or almost continually.”
  • Contact With Others
  • Work With Work Group or Team
  • Deal With External Customers
  • Importance of Being Exact or Accurate
  • Face-to-Face Discussions
  • Physical Proximity - 74% responded “Moderately close (at arm's length).”
  • Exposed to Disease or Infections
  • Structured versus Unstructured Work
  • Deal With Unpleasant or Angry People - 53% responded “Once a week or more but not every day.”
  • Coordinate or Lead Others
  • Importance of Repeating Same Tasks - 50% responded “Important.”
  • Consequence of Error
  • Electronic Mail - 59% responded “Every day.”
  • Freedom to Make Decisions
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 62% responded “Continually or almost continually.”
  • Spend Time Making Repetitive Motions - 29% responded “Continually or almost continually.”
  • Letters and Memos - 41% responded “Every day.”
  • Responsible for Others' Health and Safety - 41% responded “Very high responsibility.”
  • Time Pressure - 34% responded “Once a year or more but not every month.”
  • Frequency of Decision Making
  • Frequency of Conflict Situations - 55% responded “Once a week or more but not every day.”
  • Impact of Decisions on Co-workers or Company Results - 29% responded “Very important results.”
  • Responsibility for Outcomes and Results - 20% responded “Limited responsibility.”

Work Styles

  • Integrity - Job requires being honest and ethical.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Persistence - Job requires persistence in the face of obstacles.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $12.56 hourly, $26,120 annual
  • Employment (2016)
    • 37,000 employees
  • Projected growth (2016-2026)
    • Decline (-2% or lower)
  • Projected job openings (2016-2026)
    • 4,700

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