Parking Lot Attendants - 53-6021.00

Park vehicles or issue tickets for customers in a parking lot or garage. May collect fee.

Sample of reported job titles: Front Services Agent, Guest Services Agent, Hiker, Parking Attendant, Parking Cashier, Parking Lot Attendant, Parking Ramp Attendant, Valet Attendant, Valet Parker, Valet Parking Attendant

Tasks

• Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
• Inspect vehicles to detect any damage.
• Greet customers and open their car doors.
• Issue ticket stubs or place numbered tags on windshields, log tags or attach tag to customers' keys, and give customers matching tags for locating parked vehicles.
• Perform cash handling tasks, such as making change, balancing and recording cash drawer, or distributing tips.
• Explain and calculate parking charges, collect fees from customers, and respond to customer complaints.
• Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots.
• Provide customer assistance and information, such as giving directions or handling wheelchairs.
• Keep parking areas clean and orderly to ensure that space usage is maximized.
• Call emergency responders or the proper authorities and provide motorist assistance, such as giving directions or helping jump start a stalled vehicle.
• Patrol parking areas to prevent vehicle damage and vehicle or property thefts.
• Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Escort customers to their vehicles to ensure their safety.
• Perform maintenance on cars in storage to protect tires, batteries, or exteriors from deterioration.
• Lift, position, and remove barricades to open or close parking areas.
• Perform personnel activities, such as supervising or scheduling employees.
• Review motorists' identification before allowing them to enter parking facilities.

Technology Skills

• Electronic mail software - Email software; Microsoft Outlook
• Office suite software - Microsoft Office
• Point of sale POS software - Payment processing software
• Spreadsheet software - Microsoft Excel
• Word processing software - Microsoft Word

Tools Used

• Barricades - Portable barricades
• Cash registers - Computerized cash registers
• Desktop computers
• Fertilizer spreaders or distributors - Salt spreaders
• Fire extinguishers - Portable fire extinguishers
• Flashlight - High power flashlights
• Hammers - Multipurpose hammers
• Kerosene or propane or natural gas or butane lantern - Lanterns
• Light trucks or sport utility vehicles - Light trucks
• Mallets
• Minivans or vans - Work vans
• Parking barrier gate - Barrier gates
• Photocopiers - Copy machines
• Point of sale payment terminal - Pay stations
• Power staple guns - Power staplers
• Safety vests - Reflective vests
• Scrubbing machines - Pavement sweepers
• Security cameras - Surveillance cameras
• Shears - Scissors
• Snow blowers - Snow removal blowers
• Ticket dispensing machines - Automatic ticket dispensers; Parking validation machines
• Traffic cones or delineators - Parking control cones
• Traffic signals - Handheld stop signs
• Two way radios - Mobile radios
• Utility knives

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Skills

• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Abilities

• Far Vision - The ability to see details at a distance.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Spatial Orientation - The ability to know your location in relation to the environment or to know where other objects are in relation to you.
• Control Precision - The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Depth Perception - The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Multilimb Coordination - The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
• Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Interests

• Interest code: RC
  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

• Contact With Others - 76% responded “Constant contact with others.”
• Face-to-Face Discussions - 63% responded “Every day.”
• Deal With External Customers - 64% responded “Extremely important.”
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 44% responded “Continually or almost continually.”
• Importance of Being Exact or Accurate - 39% responded “Extremely important.”
• In an Enclosed Vehicle or Equipment - 73% responded “Every day.”
• Physical Proximity - 52% responded “Moderately close (at arm's length).”
• Spend Time Walking and Running - 54% responded “Continually or almost continually.”
• Spend Time Making Repetitive Motions - 45% responded “Continually or almost continually.”
• Work With Work Group or Team - 36% responded “Extremely important.”
• Telephone - 40% responded “Every day.”
• Impact of Decisions on Co-workers or Company Results - 48% responded “Very important results.”
• Outdoors, Exposed to Weather - 60% responded “Every day.”
• Coordinate or Lead Others - 39% responded “Important.”
• Deal With Unpleasant or Angry People - 51% responded “Once a month or more but not every week.”
• Exposed to Contaminants - 50% responded “Every day.”
• Consequence of Error - 45% responded “Extremely serious.”
• Indoors, Environmentally Controlled - 59% responded “Every day.”
• Outdoors, Under Cover - 56% responded “Every day.”
• Sounds, Noise Levels Are Distracting or Uncomfortable - 40% responded “Every day.”
• Very Hot or Cold Temperatures - 40% responded “Every day.”
• Structured versus Unstructured Work - 51% responded “Some freedom.”
• Spend Time Bending or Twisting the Body - 31% responded “About half the time.”
• Frequency of Decision Making - 43% responded “Every day.”
• Responsible for Others' Health and Safety - 27% responded “Moderate responsibility.”
• Importance of Repeating Same Tasks - 27% responded “Not important at all.”
• Spend Time Sitting - 42% responded “About half the time.”
• Spend Time Standing - 45% responded “About half the time.”
• Time Pressure - 36% responded “Never.”

Education

Percentage of Respondents	Education Level Required
61%	High school diploma or equivalent
38%	Less than high school diploma
1%	Bachelor's degree

Work Styles

• Integrity - Job requires being honest and ethical.
• Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values

• Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
• Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
• Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Wages & Trends

• Median wages (2017)
  • $10.97 hourly, $22,810 annual
• Employment (2016)
  • 152,000 employees
• Projected growth (2016-2026)
  • Average (5% to 9%)
• Projected job openings (2016-2026)
  • 23,900