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Maids and Housekeeping Cleaners
SOC Code: 37-2012.00

Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

Sample of reported job titles: Breakfast and Room Attendant, Cottage Attendant, Environmental Services Aide, Environmental Services Worker, Housekeeper, Housekeeping, Housekeeping Aide, Housekeeping Laundry Worker, Room Attendant, Room Cleaner

Tasks

  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Dust and polish furniture and equipment.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
  • Move and arrange furniture and turn mattresses.
  • Hang draperies and dust window blinds.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Polish silver accessories and metalwork, such as fixtures and fittings.
  • Sort clothing and other articles, load washing machines, and iron and fold dried items.
  • Request repair services and wait for repair workers to arrive.
  • Sort, count, and mark clean linens and store them in linen closets.
  • Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
  • Run errands, such as taking laundry to the cleaners and buying groceries.
  • Remove debris from driveways, garages, and swimming pool areas.
  • Purchase or order groceries and household supplies to keep kitchens stocked and record expenditures.
  • Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.
  • Care for children or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.
  • Plan menus and cook and serve meals and refreshments following employer's instructions or own methods.
  • Assign duties to other staff and give instructions regarding work methods and routines.
  • Replace light bulbs.

Technology Skills

  • Data base user interface and query software - Data entry software
  • Electronic mail software - Email software
  • Facilities management software - Computerized maintenance management system CMMS
  • Inventory management software - Inventory tracking software
  • Materials requirements planning logistics and supply chain software - Computerized bed control system software
  • Operating system software - Microsoft Windows
  • Spreadsheet software - Microsoft Excel

Tools Used

  • Brooms - Push brooms
  • Carpet cleaning equipment - Carpet shampooers; Carpet steamers
  • Cleaning brushes - Tile brushes
  • Cleaning dusters - Dusters
  • Cleaning scrapers
  • Clothes dryers - Household dryers; Industrial clothes dryers
  • Commercial use dishwashers - Commercial dishwashers
  • Dust mops
  • Facial shields - Protective face shields
  • Floor polishers - Floor burnishers; Power floor buffers
  • Floor scrubbers - Commercial automatic floor scrubbers; Floor scrubbing machines
  • Goggles - Safety goggles
  • Hand sprayers - Spray bottles
  • Ironing machines or presses - Clothes ironing equipment
  • Ladders - Step ladders
  • Laundry type washing machines - Household washers; Light commercial washing machines; Washer extractors
  • Masks or accessories - Dust masks
  • Medical staff scrubs - Work scrubs
  • Mop wringer - Mop wringers
  • Personal computers
  • Pressure or steam cleaners - Pressure washers
  • Protective gloves - Vinyl gloves
  • Pushcarts - Housekeeping carts
  • Razor knives - Safety blades
  • Scouring pads
  • Sewing machines - Industrial sewing machines
  • Special purpose telephones - Multi-line telephone systems
  • Sponges
  • Squeegees or washers - Squeegees
  • Steam autoclaves or sterilizers - Steam-operated sterilizers
  • Steam pressing machines - Steam pressers
  • Toilet brushes
  • Trash bags
  • Vacuum cleaners - Backpack vacuums; Industrial vacuum cleaners; Standing HEPA vacuums
  • Wet mops
  • Wet or dry combination vacuum cleaners - Wet-dry vacuums

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

  • Service Orientation - Actively looking for ways to help people.
  • Coordination - Adjusting actions in relation to others' actions.

Abilities

  • Extent Flexibility - The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  • Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  • Stamina - The ability to exert yourself physically over long periods of time without getting winded or out of breath.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Interests

  • Interest code: RC
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

  • Spend Time Standing - 80% responded “Continually or almost continually.”
  • Spend Time Bending or Twisting the Body - 70% responded “Continually or almost continually.”
  • Contact With Others - 59% responded “Constant contact with others.”
  • Spend Time Making Repetitive Motions - 66% responded “Continually or almost continually.”
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets - 79% responded “Every day.”
  • Spend Time Kneeling, Crouching, Stooping, or Crawling - 51% responded “Continually or almost continually.”
  • Spend Time Walking and Running - 70% responded “Continually or almost continually.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 61% responded “Continually or almost continually.”
  • Face-to-Face Discussions - 41% responded “Every day.”
  • Freedom to Make Decisions - 60% responded “A lot of freedom.”
  • Exposed to Contaminants - 70% responded “Every day.”
  • Indoors, Environmentally Controlled - 70% responded “Every day.”
  • Structured versus Unstructured Work - 45% responded “A lot of freedom.”
  • Time Pressure - 60% responded “Every day.”
  • Frequency of Decision Making - 62% responded “Every day.”
  • Importance of Being Exact or Accurate - 38% responded “Extremely important.”
  • Responsible for Others' Health and Safety - 41% responded “Moderate responsibility.”
  • Work With Work Group or Team - 37% responded “Extremely important.”
  • Impact of Decisions on Co-workers or Company Results - 40% responded “Very important results.”
  • Importance of Repeating Same Tasks - 38% responded “Extremely important.”
  • Exposed to Disease or Infections - 38% responded “Every day.”

Education

Percentage of RespondentsEducation Level Required
64%High school diploma or equivalent
35%Less than high school diploma
1%Bachelor's degree

Work Styles

  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Integrity - Job requires being honest and ethical.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Persistence - Job requires persistence in the face of obstacles.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $10.99 hourly, $22,860 annual
  • Employment (2016)
    • 1,443,000 employees
  • Projected growth (2016-2026)
    • Average (5% to 9%)
  • Projected job openings (2016-2026)
    • 202,000

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