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Occupation Information

Locker Room, Coatroom, and Dressing Room Attendants
SOC Code: 39-3093.00

Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.

Sample of reported job titles: Athletic Equipment Manager, Coat Check Attendant, Coat Checker, Coat Room Attendant, Fitting Room Attendant, Ladies Locker Room Attendant, Locker Room Attendant, Locker Room Manager, Locker Room Supervisor, Spa Attendant

Tasks

  • Provide towels and sheets to clients in public baths, steam rooms, and restrooms.
  • Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.
  • Check supplies to ensure adequate availability, and order new supplies when necessary.
  • Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.
  • Clean facilities such as floors or locker rooms.
  • Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
  • Refer guest problems or complaints to supervisors.
  • Maintain a lost-and-found collection.
  • Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.
  • Activate emergency action plans and administer first aid, as necessary.
  • Procure beverages, food, and other items as requested.
  • Collect soiled linen or clothing for laundering.
  • Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.
  • Operate washing machines and dryers to clean soiled apparel and towels.
  • Maintain inventories of clothing or uniforms, accessories, equipment, or linens.
  • Attend to needs of athletic teams in clubhouses.
  • Provide assistance to patrons by performing duties such as opening doors or carrying bags.
  • Operate controls that regulate temperatures or room environments.
  • Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.
  • Provide or arrange for services such as clothes pressing, cleaning, or repair.
  • Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.
  • Stencil identifying information on equipment.

Technology Skills

  • Data base user interface and query software - Data entry software
  • Internet browser software - Web browser software
  • Inventory management software - IntelliTrack DMS Check In-Out; Inventory tracking software; SportSoft Equipment Manager
  • Office suite software - Microsoft Office
  • Spreadsheet software - IBM Lotus 1-2-3; Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Automatic pool cleaner - Pool vacuums
  • Brooms - Push brooms
  • Clothes dryers - Industrial clothes dryers
  • Desktop computers
  • Dust mops
  • Floor scrubbers - Floor scrubbing machines
  • Laundry type washing machines - Light commercial washing machines; Washer extractors
  • Personal computers
  • Vacuum cleaners - Industrial vacuum cleaners
  • Wet mops

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Abilities

  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Interests

  • Interest code: SEC
    • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

  • Contact With Others - 90% responded “Constant contact with others.”
  • Indoors, Environmentally Controlled - 92% responded “Every day.”
  • Deal With External Customers - 63% responded “Extremely important.”
  • Face-to-Face Discussions - 80% responded “Every day.”
  • Spend Time Standing - 51% responded “Continually or almost continually.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 56% responded “Continually or almost continually.”
  • Work With Work Group or Team - 58% responded “Extremely important.”
  • Freedom to Make Decisions - 42% responded “Limited freedom.”
  • Structured versus Unstructured Work - 47% responded “Limited freedom.”
  • Physical Proximity - 33% responded “Moderately close (at arm's length).”
  • Telephone - 56% responded “Every day.”
  • Deal With Unpleasant or Angry People - 45% responded “Once a week or more but not every day.”
  • Spend Time Making Repetitive Motions - 37% responded “Less than half the time.”
  • Frequency of Decision Making - 31% responded “Once a week or more but not every day.”
  • Responsible for Others' Health and Safety - 34% responded “Very high responsibility.”
  • Importance of Being Exact or Accurate - 46% responded “Very important.”
  • Spend Time Walking and Running - 29% responded “Continually or almost continually.”
  • Time Pressure - 32% responded “Every day.”
  • Coordinate or Lead Others - 28% responded “Important.”
  • Responsibility for Outcomes and Results - 28% responded “High responsibility.”

Education

Percentage of RespondentsEducation Level Required
65%High school diploma or equivalent
22%Less than high school diploma
8%Some college, no degree

Work Styles

  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Integrity - Job requires being honest and ethical.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Persistence - Job requires persistence in the face of obstacles.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $10.98 hourly, $22,830 annual
  • Employment (2016)
    • 19,000 employees
  • Projected growth (2016-2026)
    • Average (5% to 9%)
  • Projected job openings (2016-2026)
    • 4,500

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