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Insurance Appraisers, Auto Damage
SOC Code: 13-1032.00

Appraise automobile or other vehicle damage to determine repair costs for insurance claim settlement. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. May seek agreement with automotive repair shop on repair costs.

Sample of reported job titles: Appraiser, Automobile Appraiser (Auto Appraiser), Automobile Damage Appraiser (Auto Damage Appraiser), Damage Appraiser, Field Appraiser, Field Inspector, Insurance Appraiser, Material Damage Appraiser, Outside Physical Damage Appraiser, Physical Damage Appraiser

Tasks

  • Evaluate practicality of repair as opposed to payment of market value of vehicle before accident.
  • Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs.
  • Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.
  • Prepare insurance forms to indicate repair cost estimates and recommendations.
  • Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
  • Determine salvage value on total-loss vehicle.
  • Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost.

Technology Skills

  • Accounting software - NCH Software Express Invoice
  • Data base user interface and query software - Information Services Inc. CCC Pathways Appraisal Solution; Meridian Technologies SurePoint; Vertafore ImageRight
  • Document management software - Adobe Systems Adobe Acrobat
  • Electronic mail software - Email software; Microsoft Outlook
  • Graphics or photo imaging software - A-T Solutions Easy Street Draw
  • Internet browser software - Web browser software
  • Project management software - App Software Associations AppTrak.net; Cost estimating software; Swan River Software Estimiser Pro; Web-Est (see all 6 examples)
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Desktop computers
  • Digital cameras - Compact digital cameras
  • Height gauges - Tire tread depth gauges
  • Laser fax machine - Laser facsimile machines"
  • Laser printers - Computer laser printers
  • Measuring wheels for distance - Measure markers
  • Notebook computers - Laptop computers
  • Pocket calculator - Hand calculators
  • Tablet computers
  • Tape measures - Measuring tapes
  • Theodolites - Electronic digital theodolites

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Skills

  • Speaking - Talking to others to convey information effectively.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Time Management - Managing one's own time and the time of others.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Abilities

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Interests

  • Interest code: CRE
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Context

  • Electronic Mail - 100% responded “Every day.”
  • Telephone - 100% responded “Every day.”
  • Contact With Others - 96% responded “Constant contact with others.”
  • Deal With External Customers - 92% responded “Extremely important.”
  • Frequency of Decision Making - 80% responded “Every day.”
  • Time Pressure - 63% responded “Every day.”
  • Impact of Decisions on Co-workers or Company Results - 62% responded “Very important results.”
  • Freedom to Make Decisions - 64% responded “A lot of freedom.”
  • Structured versus Unstructured Work - 62% responded “A lot of freedom.”
  • Importance of Being Exact or Accurate - 59% responded “Extremely important.”
  • In an Enclosed Vehicle or Equipment - 78% responded “Every day.”
  • Face-to-Face Discussions - 65% responded “Every day.”
  • Outdoors, Exposed to Weather - 64% responded “Every day.”
  • Letters and Memos - 28% responded “Once a week or more but not every day.”
  • Spend Time Sitting - 46% responded “More than half the time.”
  • Frequency of Conflict Situations - 41% responded “Once a week or more but not every day.”
  • Duration of Typical Work Week - 52% responded “More than 40 hours.”
  • Importance of Repeating Same Tasks - 49% responded “Extremely important.”
  • Indoors, Environmentally Controlled - 43% responded “Every day.”
  • Work With Work Group or Team - 44% responded “Extremely important.”
  • Deal With Unpleasant or Angry People - 41% responded “Once a month or more but not every week.”
  • Spend Time Making Repetitive Motions - 41% responded “More than half the time.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 48% responded “Continually or almost continually.”
  • Exposed to Contaminants - 33% responded “Every day.”
  • Level of Competition - 31% responded “Highly competitive.”
  • Degree of Automation - 50% responded “Moderately automated.”
  • Very Hot or Cold Temperatures - 30% responded “Once a month or more but not every week.”
  • Indoors, Not Environmentally Controlled - 38% responded “Never.”

Education

Percentage of RespondentsEducation Level Required
31%Some college, no degree
29%Post-secondary certificate
24%High school diploma or equivalent

Work Styles

  • Integrity - Job requires being honest and ethical.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Persistence - Job requires persistence in the face of obstacles.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values

  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Wages & Trends

  • Median wages (2017)
    • $29.86 hourly, $62,100 annual
  • Employment (2016)
    • 18,000 employees
  • Projected growth (2016-2026)
    • Average (5% to 9%)
  • Projected job openings (2016-2026)
    • 1,500

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