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Job Details
Occupation Information

Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
SOC Code: 35-9031.00

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Sample of reported job titles: Buffet Hostess, General Teller, Greeter, Hospitality Coordinator, Host, Host Coordinator, Hostess, Seater

Tasks

  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Greet guests and seat them at tables or in waiting areas.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Operate cash registers to accept payments for food and beverages.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Take and prepare to-go orders.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Receive and record patrons' dining reservations.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inform patrons of establishment specialties and features.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Assist other restaurant workers by serving food and beverages, or by bussing tables.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Hire, train, and supervise food and beverage service staff.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Direct patrons to coatrooms and waiting areas such as lounges.
  • Plan parties or other special events and services.
  • Prepare staff work schedules.
  • Order or requisition supplies and equipment for tables and serving stations.
  • Perform marketing and advertising services.

Technology Skills

  • Calendar and scheduling software - iMagic Restaurant Reservation
  • Data base user interface and query software - Avenista Table Reservations; GuestBridge Reserve; OpenTable; Reservation software (see all 5 examples)
  • Office suite software - Microsoft Office
  • Operating system software - Microsoft Windows
  • Point of sale POS software - Hospitality Control Solutions Aloha Point-of-Sale
  • Spreadsheet software - Microsoft Excel

Tools Used

  • Carbonated beverage dispenser - Carbonated beverage dispensers
  • Cash registers
  • Commercial use coffee or iced tea makers - Commercial coffeemakers
  • Desktop computers
  • Ice dispensers - Ice-making machines
  • Non carbonated beverage dispenser - Juice dispensers
  • Personal computers
  • Pocket calculator - Handheld calculators
  • Point of sale POS terminal - Point of sale POS computer terminals
  • Special purpose telephones - Multi-line telephone systems
  • Touch screen monitors

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.

Abilities

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Interests

  • Interest code: ES
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Context

  • Contact With Others - 88% responded “Constant contact with others.”
  • Spend Time Standing - 78% responded “Continually or almost continually.”
  • Work With Work Group or Team - 64% responded “Extremely important.”
  • Telephone - 81% responded “Every day.”
  • Face-to-Face Discussions - 71% responded “Every day.”
  • Spend Time Walking and Running - 53% responded “Continually or almost continually.”
  • Physical Proximity - 44% responded “Very close (near touching).”
  • Deal With Unpleasant or Angry People - 49% responded “Every day.”
  • Deal With External Customers - 49% responded “Extremely important.”
  • Indoors, Environmentally Controlled - 63% responded “Every day.”
  • Coordinate or Lead Others - 40% responded “Extremely important.”
  • Frequency of Conflict Situations - 42% responded “Every day.”
  • Structured versus Unstructured Work - 35% responded “A lot of freedom.”
  • Spend Time Making Repetitive Motions - 42% responded “Continually or almost continually.”
  • Importance of Being Exact or Accurate - 37% responded “Very important.”
  • Freedom to Make Decisions - 27% responded “A lot of freedom.”
  • Frequency of Decision Making - 47% responded “Every day.”
  • Responsible for Others' Health and Safety - 30% responded “High responsibility.”
  • Responsibility for Outcomes and Results - 35% responded “Moderate responsibility.”
  • Importance of Repeating Same Tasks - 31% responded “Important.”
  • Impact of Decisions on Co-workers or Company Results - 29% responded “Moderate results.”

Education

Percentage of RespondentsEducation Level Required
62%High school diploma or equivalent
32%Less than high school diploma
6%Bachelor's degree

Work Styles

  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Integrity - Job requires being honest and ethical.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Wages & Trends

  • Median wages (2017)
    • $10.06 hourly, $20,930 annual
  • Employment (2016)
    • 409,000 employees
  • Projected growth (2016-2026)
    • Average (5% to 9%)
  • Projected job openings (2016-2026)
    • 97,900

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