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Gaming Surveillance Officers and Gaming Investigators
SOC Code: 33-9031.00

Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

Sample of reported job titles: Compliance Officer, Observer, Security Officer, Surveillance Agent, Surveillance Monitor, Surveillance Observer, Surveillance Officer, Surveillance Operator, Surveillance Supervisor, Surveillance Technician

Tasks

  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
  • Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
  • Act as oversight or security agents for management or customers.
  • Supervise or train surveillance observers.

Technology Skills

  • Data base user interface and query software - FileMaker Pro; iView Systems
  • Electronic mail software - Microsoft Outlook
  • Graphics or photo imaging software - Microsoft Paint
  • Presentation software - Microsoft PowerPoint
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Alarm systems - Security alarm systems
  • Closed circuit television CCTV system - Closed circuit television CCTV surveillance systems
  • Digital camcorders or video cameras - Remotely controlled cameras
  • Digital cameras - Digital still cameras
  • Digital video recorders - Digital video recording equipment
  • Golf carts - Electric transportation carts
  • Handcuffs - Metal handcuffs
  • Handguns - Law enforcement handguns
  • Laser printers - Computer laser printers
  • Notebook computers - Laptop computers
  • Personal computers
  • Poker or slot machines - Slot machines
  • Security cameras - Surveillance cameras
  • Security metal detector - Handheld metal detectors
  • Special purpose telephones - Multi-line telephone systems
  • Tablet computers
  • Two way radios - Mobile radios
  • Video cassette players or recorders - Video cassette recording equipment

Knowledge

  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Skills

  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Coordination - Adjusting actions in relation to others' actions.
  • Instructing - Teaching others how to do something.
  • Time Management - Managing one's own time and the time of others.

Abilities

  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Far Vision - The ability to see details at a distance.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Perceptual Speed - The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Speed of Closure - The ability to quickly make sense of, combine, and organize information into meaningful patterns.
  • Time Sharing - The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.

Interests

  • Interest code: RCE
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Context

  • Telephone - 88% responded “Every day.”
  • Contact With Others
  • Face-to-Face Discussions - 74% responded “Every day.”
  • Indoors, Environmentally Controlled
  • Electronic Mail - 72% responded “Every day.”
  • Frequency of Decision Making
  • Work With Work Group or Team - 20% responded “Very important.”
  • Importance of Being Exact or Accurate - 18% responded “Very important.”
  • Impact of Decisions on Co-workers or Company Results - 12% responded “Moderate results.”
  • Structured versus Unstructured Work - 55% responded “A lot of freedom.”
  • Letters and Memos - 17% responded “Once a month or more but not every week.”
  • Physical Proximity - 30% responded “Moderately close (at arm's length).”
  • Spend Time Sitting - 48% responded “Continually or almost continually.”
  • Frequency of Conflict Situations - 25% responded “Once a week or more but not every day.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 62% responded “Continually or almost continually.”
  • Consequence of Error - 53% responded “Extremely serious.”
  • Deal With External Customers - 20% responded “Not important at all.”
  • Freedom to Make Decisions - 33% responded “Some freedom.”
  • Importance of Repeating Same Tasks - 14% responded “Very important.”
  • Coordinate or Lead Others - 18% responded “Very important.”
  • Responsible for Others' Health and Safety - 34% responded “Moderate responsibility.”
  • Sounds, Noise Levels Are Distracting or Uncomfortable - 29% responded “Never.”
  • Time Pressure - 36% responded “Once a month or more but not every week.”
  • Deal With Unpleasant or Angry People - 19% responded “Once a week or more but not every day.”
  • Exposed to Contaminants - 51% responded “Every day.”
  • Duration of Typical Work Week - 92% responded “40 hours.”
  • Responsibility for Outcomes and Results - 15% responded “Moderate responsibility.”
  • Extremely Bright or Inadequate Lighting
  • Level of Competition - 22% responded “Moderately competitive.”

Education

Percentage of RespondentsEducation Level Required
47%High school diploma or equivalent
23%Post-secondary certificate
15%Bachelor's degree

Work Styles

  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity - Job requires being honest and ethical.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Persistence - Job requires persistence in the face of obstacles.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values

  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Wages & Trends

  • Median wages (2017)
    • $15.99 hourly, $33,260 annual
  • Employment (2016)
    • 11,000 employees
  • Projected growth (2016-2026)
    • Slower than average (2% to 4%)
  • Projected job openings (2016-2026)
    • 1,400

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