Gaming Change Persons and Booth Cashiers - 41-2012.00

Exchange coins, tokens, and chips for patrons' money. May issue payoffs and obtain customer's signature on receipt. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.

Sample of reported job titles: Booth Cashier, Cage Cashier, Cashier, Casino Banker, Casino Cage Manager, Casino Cashier, Change Person, Slot Attendant, Slot Floor Person, Slot Technician

Tasks

• Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
• Exchange money, credit, and casino chips, and make change for customers.
• Maintain cage security according to rules.
• Count money and audit money drawers.
• Reconcile daily summaries of transactions to balance books.
• Listen for jackpot alarm bells and issue payoffs to winners.
• Sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons.
• Obtain customers' signatures on receipts when winnings exceed the amount held in a slot machine.
• Calculate the value of chips won or lost by players.
• Work in and monitor an assigned area on the casino floor where slot machines are located.
• Accept credit applications and verify credit references to provide check-cashing authorization or to establish house credit accounts.
• Furnish change persons with a money bank at the start of each shift.
• Perform minor repairs on slot machines, such as clearing coin jams.

Technology Skills

• Spreadsheet software - Microsoft Excel
• Word processing software - Microsoft Word

Tools Used

• Coin sorters - Coin sorting setups
• Coin wrapper machines - Automatic coin wrappers
• Desktop calculator - 10-key calculators
• Desktop computers
• Money counting machines - Coin counting machines
• Personal computers
• Sorters - Automatic coin sorters
• Two way radios

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematics - Using mathematics to solve problems.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
• Far Vision - The ability to see details at a distance.
• Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.

Interests

• Interest code: CER
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Context

• Contact With Others - 95% responded “Constant contact with others.”
• Importance of Being Exact or Accurate - 69% responded “Extremely important.”
• Indoors, Environmentally Controlled - 88% responded “Every day.”
• Spend Time Standing - 68% responded “Continually or almost continually.”
• Importance of Repeating Same Tasks - 69% responded “Extremely important.”
• Deal With External Customers - 54% responded “Extremely important.”
• Work With Work Group or Team - 55% responded “Extremely important.”
• Face-to-Face Discussions - 74% responded “Every day.”
• Physical Proximity - 50% responded “Moderately close (at arm's length).”
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 64% responded “Continually or almost continually.”
• Sounds, Noise Levels Are Distracting or Uncomfortable - 66% responded “Every day.”
• Frequency of Decision Making - 68% responded “Every day.”
• Deal With Unpleasant or Angry People - 50% responded “Once a week or more but not every day.”
• Impact of Decisions on Co-workers or Company Results - 40% responded “Very important results.”
• Structured versus Unstructured Work - 28% responded “A lot of freedom.”
• Spend Time Making Repetitive Motions - 33% responded “Continually or almost continually.”
• Freedom to Make Decisions - 39% responded “Some freedom.”
• Degree of Automation - 31% responded “Moderately automated.”
• Spend Time Walking and Running - 35% responded “Continually or almost continually.”
• Level of Competition - 30% responded “Highly competitive.”

Education

Percentage of Respondents	Education Level Required
75%	High school diploma or equivalent
12%	Less than high school diploma
10%	Some college, no degree

Work Styles

• Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Integrity - Job requires being honest and ethical.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Initiative - Job requires a willingness to take on responsibilities and challenges.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence - Job requires persistence in the face of obstacles.
• Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Work Values

• Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
• Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
• Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

• Median wages (2017)
  • $11.50 hourly, $23,910 annual
• Employment (2016)
  • 23,000 employees
• Projected growth (2016-2026)
  • Slower than average (2% to 4%)
• Projected job openings (2016-2026)
  • 4,500