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First-Line Supervisors of Housekeeping and Janitorial Workers
SOC Code: 37-1011.00

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Sample of reported job titles: Buildings and Grounds Supervisor, Custodian, Environmental Services Director, Environmental Services Supervisor (EVS), Executive Housekeeper, Facilities Manager, Head Custodian, Housekeeping Director, Housekeeping Supervisor, Maintenance Supervisor

Tasks

  • Plan and prepare employee work schedules.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Investigate complaints about service and equipment, and take corrective action.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure that it is in working order.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Recommend changes that could improve service and increase operational efficiency.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Screen job applicants, and hire new employees.
  • Issue supplies and equipment to workers.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
  • Direct activities for stopping the spread of infections in facilities, such as hospitals.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.

Technology Skills

  • Data base user interface and query software - Data entry software ; Facility use software; Microsoft Access
  • Electronic mail software - Email software; Microsoft Outlook
  • Enterprise resource planning ERP software - SAP
  • Facilities management software - Computerized maintenance management system CMMS
  • Helpdesk or call center software - Help desk software
  • Inventory management software - Inventory tracking software
  • Materials requirements planning logistics and supply chain software - Computerized bed control system software
  • Office suite software - Microsoft Office
  • Presentation software - Microsoft PowerPoint
  • Project management software - Microsoft Project
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Alarm systems - Building alarm systems
  • Brooms - Push brooms
  • Carpet cleaning equipment - Carpet shampooers; Carpet steamers
  • Cleaning scrapers
  • Clothes dryers - Industrial clothes dryers
  • Desktop computers
  • Dust mops
  • Facial shields - Protective face shields
  • Floor polishers - Floor burnishers; Floor polishing machines; Power floor buffers
  • Floor scrubbers - Auto scrubbers; Commercial automatic floor scrubbers; Floor scrubbing machines
  • Floor washing machine - Powered floor washers
  • Goggles - Safety goggles
  • Hand sprayers - Spray bottles
  • Ironing machines or presses - Flatwork ironers
  • Ladders - Step ladders
  • Laundry type washing machines - Light commercial washing machines; Washer extractors
  • Masks or accessories - Dust masks
  • Mop wringer - Mop wringers
  • Personal computers
  • Pressure or steam cleaners - Pressure washers
  • Protective gloves - Rubber gloves
  • Sewing machines - Industrial sewing machines
  • Special purpose telephones - Multi-line telephone systems
  • Squeegees or washers - Squeegees
  • Steam autoclaves or sterilizers - Steam-operated sterilizers
  • Steam pressing machines - Steam pressers
  • Vacuum cleaners - All-terrain vacuums; Industrial vacuum cleaners
  • Wet mops
  • Wet or dry combination vacuum cleaners - Wet-dry vacuums

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Skills

  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Time Management - Managing one's own time and the time of others.
  • Coordination - Adjusting actions in relation to others' actions.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Service Orientation - Actively looking for ways to help people.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Instructing - Teaching others how to do something.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Persuasion - Persuading others to change their minds or behavior.

Abilities

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.

Interests

  • Interest code: ECR
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Context

  • Face-to-Face Discussions - 79% responded “Every day.”
  • Work With Work Group or Team - 71% responded “Extremely important.”
  • Responsible for Others' Health and Safety - 67% responded “Very high responsibility.”
  • Contact With Others - 74% responded “Constant contact with others.”
  • Responsibility for Outcomes and Results - 56% responded “Very high responsibility.”
  • Telephone - 63% responded “Every day.”
  • Structured versus Unstructured Work - 60% responded “A lot of freedom.”
  • Freedom to Make Decisions - 55% responded “A lot of freedom.”
  • Impact of Decisions on Co-workers or Company Results - 43% responded “Very important results.”
  • Coordinate or Lead Others - 48% responded “Very important.”
  • Frequency of Decision Making - 57% responded “Every day.”
  • Time Pressure - 49% responded “Every day.”
  • Spend Time Standing - 46% responded “More than half the time.”
  • Importance of Being Exact or Accurate - 35% responded “Extremely important.”
  • Indoors, Environmentally Controlled - 66% responded “Every day.”
  • Spend Time Walking and Running - 35% responded “Continually or almost continually.”
  • Deal With External Customers - 36% responded “Extremely important.”
  • Duration of Typical Work Week - 51% responded “40 hours.”
  • Electronic Mail - 44% responded “Every day.”
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets - 54% responded “Every day.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 43% responded “Continually or almost continually.”
  • Importance of Repeating Same Tasks - 32% responded “Very important.”
  • Exposed to Contaminants - 40% responded “Every day.”
  • Letters and Memos - 45% responded “Once a week or more but not every day.”
  • Spend Time Bending or Twisting the Body - 30% responded “Less than half the time.”
  • Spend Time Making Repetitive Motions - 26% responded “More than half the time.”
  • Level of Competition - 29% responded “Not at all competitive.”
  • Frequency of Conflict Situations - 35% responded “Once a week or more but not every day.”
  • Physical Proximity - 27% responded “I work with others but not closely (e.g., private office).”

Education

Percentage of RespondentsEducation Level Required
54%High school diploma or equivalent
14%Post-secondary certificate
14%Some college, no degree

Work Styles

  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity - Job requires being honest and ethical.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Persistence - Job requires persistence in the face of obstacles.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.

Work Values

  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Wages & Trends

  • Median wages (2017)
    • $18.86 hourly, $39,230 annual
  • Employment (2016)
    • 244,000 employees
  • Projected growth (2016-2026)
    • Faster than average (10% to 14%)
  • Projected job openings (2016-2026)
    • 30,800

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