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Computer, Automated Teller, and Office Machine Repairers
SOC Code: 49-2011.00

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Sample of reported job titles: ATM Technician (Automated Teller Machine Technician), Computer Repair Technician, Computer Technician, Copier Technician, Customer Service Engineer, Field Engineer, Field Service Engineer, Field Service Technician, Field Technician, Service Technician

Tasks

  • Reassemble machines after making repairs or replacing parts.
  • Converse with customers to determine details of equipment problems.
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  • Advise customers concerning equipment operation, maintenance, or programming.
  • Align, adjust, or calibrate equipment according to specifications.
  • Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
  • Travel to customers' stores or offices to service machines or to provide emergency repair service.
  • Maintain parts inventories and order any additional parts needed for repairs.
  • Operate machines to test functioning of parts or mechanisms.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
  • Maintain records of equipment maintenance work or repairs.
  • Test new systems to ensure that they are in working order.
  • Complete repair bills, shop records, time cards, or expense reports.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Analyze equipment performance records to assess equipment functioning.
  • Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
  • Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
  • Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
  • Assemble machines according to specifications, using hand or power tools and measuring devices.
  • Lay cable and hook up electrical connections between machines, power sources, and phone lines.
  • Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
  • Fill machines with toners, inks, or other duplicating fluids.
  • Train new repairers.
  • Calibrate testing instruments.

Technology Skills

  • Calendar and scheduling software - Scheduling software
  • Configuration management software - Symantec Altiris Deployment Solution
  • Data base user interface and query software - Database software; Structured query language SQL
  • Document management software - Adobe Systems Adobe Acrobat
  • Electronic mail software - Email software; IBM Notes ; Microsoft Exchange Server ; Microsoft Outlook
  • Enterprise application integration software - Extensible markup language XML ; Extensible stylesheet language XSL; IBM WebSphere
  • Filesystem software - Symantec Norton Utilities
  • Helpdesk or call center software - Call tracking software
  • Internet browser software - Microsoft Internet Explorer; Web browser software
  • Network connectivity terminal emulation software - Terminal emulation software
  • Network security or virtual private network VPN management software - Cisco Systems VPN Client
  • Object or component oriented development software - Microsoft Visual Basic.NET
  • Office suite software - Microsoft Office
  • Operating system software - Linux ; Microsoft Windows ; UNIX
  • Platform interconnectivity software - Microsoft Hyperterminal
  • Presentation software - Microsoft PowerPoint
  • Program testing software - Personal computer diagnostic software
  • Spreadsheet software - Microsoft Excel
  • Transaction security and virus protection software - Symantec Norton Antivirus; Virus detection software
  • Video conferencing software - Microsoft Office Live Meeting
  • Web page creation and editing software - Macromedia Cold Fusion
  • Web platform development software - Hypertext markup language HTML ; JavaScript ; Microsoft Active Server Pages ASP
  • Word processing software - Microsoft Word

Tools Used

  • Adjustable widemouth pliers
  • Air compressors
  • Bare printed circuit boards - Field replaceable units FRU
  • Cable accessories - Cable verifiers
  • Combination wrenches
  • Computer servers
  • Delivery trucks - Armored cars
  • Desktop computers
  • Digital testers - Bit error rate testers BERT
  • Drill press or radial drill - Drill presses
  • Multimeters - Digital multimeters
  • Network analyzers - Asynchronous transfer mode ATM analyzers; Synchronous optical network SONET analyzers; T-Birds; Telecommunication analyzers
  • Notebook computers
  • Nut drivers
  • Ohmmeters - Digital ohmmeters
  • Oscilloscopes - Digital oscilloscopes
  • Power drills
  • Power meters - Powerline monitors
  • Protocol analyzers
  • Screwdrivers - Flathead screwdrivers
  • Signal generators - Portable signal generators; Test pattern generators
  • Soldering iron - Soldering irons
  • Stripping tools - Wire strippers
  • Vacuum cleaners - Mini vacuums
  • Voltage or current meters - Voltmeters

Knowledge

  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Repairing - Repairing machines or systems using the needed tools.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Equipment Selection - Determining the kind of tools and equipment needed to do a job.
  • Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Speaking - Talking to others to convey information effectively.
  • Time Management - Managing one's own time and the time of others.
  • Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Coordination - Adjusting actions in relation to others' actions.
  • Installation - Installing equipment, machines, wiring, or programs to meet specifications.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Service Orientation - Actively looking for ways to help people.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Abilities

  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Visualization - The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
  • Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
  • Control Precision - The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
  • Visual Color Discrimination - The ability to match or detect differences between colors, including shades of color and brightness.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.

Interests

  • Interest code: RCI
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Investigative - Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Context

  • Telephone - 94% responded “Every day.”
  • Freedom to Make Decisions
  • Electronic Mail - 87% responded “Every day.”
  • Indoors, Environmentally Controlled - 70% responded “Every day.”
  • Structured versus Unstructured Work
  • Face-to-Face Discussions - 76% responded “Every day.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 71% responded “Continually or almost continually.”
  • Time Pressure - 64% responded “Every day.”
  • Deal With External Customers - 63% responded “Extremely important.”
  • Contact With Others - 36% responded “Constant contact with others.”
  • Frequency of Decision Making - 63% responded “Every day.”
  • Importance of Being Exact or Accurate - 35% responded “Extremely important.”
  • Spend Time Standing - 40% responded “Continually or almost continually.”
  • Impact of Decisions on Co-workers or Company Results - 33% responded “Very important results.”
  • Importance of Repeating Same Tasks - 57% responded “Extremely important.”
  • Work With Work Group or Team - 21% responded “Extremely important.”
  • Physical Proximity - 40% responded “Slightly close (e.g., shared office).”
  • Duration of Typical Work Week - 81% responded “40 hours.”
  • Cramped Work Space, Awkward Positions - 26% responded “Once a week or more but not every day.”
  • Exposed to Contaminants - 28% responded “Every day.”
  • Frequency of Conflict Situations - 42% responded “Once a week or more but not every day.”
  • In an Enclosed Vehicle or Equipment - 33% responded “Every day.”
  • Coordinate or Lead Others - 26% responded “Important.”

Education

Percentage of RespondentsEducation Level Required
33%Associate's degree
31%Post-secondary certificate

Work Styles

  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Persistence - Job requires persistence in the face of obstacles.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Integrity - Job requires being honest and ethical.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Work Values

  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Wages & Trends

  • Median wages (2017)
    • $18.13 hourly, $37,710 annual
  • Employment (2016)
    • 120,000 employees
  • Projected growth (2016-2026)
    • Decline (-2% or lower)
  • Projected job openings (2016-2026)
    • 11,200

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