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Occupation Information

Baristas
SOC Code: 35-3022.01

Prepare or serve specialty coffee or other beverages. Serve food such as baked goods or sandwiches to patrons.

Sample of reported job titles: Bar Manager, Barista, Catering Barista, Sales Associate

Tasks

  • Receive and process customer payments.
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Take customer orders and convey them to other employees for preparation.
  • Clean or sanitize work areas, utensils, or equipment.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Clean service or seating areas.
  • Serve prepared foods, such as muffins, biscotti, or bagels.
  • Prepare or serve menu items, such as sandwiches or salads.
  • Set up or restock product displays.
  • Weigh, grind, or pack coffee beans for customers.
  • Stock customer service stations with paper products or beverage preparation items.
  • Wrap, label, or date food items for sale.
  • Provide customers with product details, such as coffee blend or preparation descriptions.
  • Take out garbage.
  • Order, receive, or stock supplies or retail products.
  • Slice fruits, vegetables, desserts, or meats for use in food service.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
  • Demonstrate the use of retail equipment, such as espresso machines.
  • Create signs to advertise store products or events.

Technology Skills

  • Accounting software
  • Office suite software - Microsoft Office
  • Point of sale POS software
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Cappuccino or espresso machines - Espresso makers
  • Cash registers
  • Commercial use blenders - Drink blenders
  • Commercial use coffee grinders - Coffee grinders
  • Commercial use coffee or iced tea makers - Coffee brewing machines; Tea brewers
  • Commercial use cutlery - Chefs' knives
  • Commercial use dishwashers - Restaurant dishwashers
  • Commercial use food slicers - Bagel cutters
  • Commercial use food warmers - Steam tables
  • Commercial use grills - Panini presses
  • Commercial use microwave ovens - Commercial kitchen microwave ovens
  • Commercial use ovens - Restaurant ovens
  • Commercial use scales - Electronic food scales
  • Commercial use toasters - Commercial kitchen toasters
  • Desktop computers
  • Ice dispensers - Ice machines
  • Laser printers - Computer laser printers
  • Magnetic stripe readers and encoders - Credit card processing machines
  • Personal computers
  • Phone headsets - Wireless telephone headsets
  • Point of sale POS terminal - Point of sale POS terminals
  • Razor knives - Box cutters
  • Special purpose telephones - Multi-line telephone systems
  • Touch screen monitors - Touch screen registers

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Skills

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
  • Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Time Sharing - The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
  • Control Precision - The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
  • Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
  • Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.

Interests

  • Interest code: ECR
    • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Context

  • Spend Time Standing - 88% responded “Continually or almost continually.”
  • Contact With Others - 87% responded “Constant contact with others.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 74% responded “Continually or almost continually.”
  • Deal With External Customers - 70% responded “Extremely important.”
  • Face-to-Face Discussions - 71% responded “Every day.”
  • Spend Time Making Repetitive Motions - 41% responded “More than half the time.”
  • Work With Work Group or Team - 56% responded “Extremely important.”
  • Freedom to Make Decisions - 39% responded “A lot of freedom.”
  • Physical Proximity - 46% responded “Moderately close (at arm's length).”
  • Indoors, Environmentally Controlled - 65% responded “Every day.”
  • Deal With Unpleasant or Angry People - 36% responded “Every day.”
  • Importance of Being Exact or Accurate - 36% responded “Important.”
  • Structured versus Unstructured Work - 37% responded “Some freedom.”
  • Frequency of Decision Making - 33% responded “Every day.”
  • Telephone - 32% responded “Every day.”
  • Exposed to Minor Burns, Cuts, Bites, or Stings - 39% responded “Once a month or more but not every week.”
  • Sounds, Noise Levels Are Distracting or Uncomfortable - 35% responded “Every day.”
  • Coordinate or Lead Others - 24% responded “Extremely important.”
  • Impact of Decisions on Co-workers or Company Results - 40% responded “Minor results.”
  • Frequency of Conflict Situations - 53% responded “Once a month or more but not every week.”
  • Importance of Repeating Same Tasks - 29% responded “Important.”

Education

Percentage of RespondentsEducation Level Required
57%Less than high school diploma
29%High school diploma or equivalent
9%Some college, no degree

Work Styles

  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Integrity - Job requires being honest and ethical.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $10.23 hourly, $21,280 annual
  • Employment (2016)
    • 505,000 employees
  • Projected growth (2016-2026)
    • Average (5% to 9%)
  • Projected job openings (2016-2026)
    • 113,200

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