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Baggage Porters and Bellhops
SOC Code: 39-6011.00

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Sample of reported job titles: Bell Captain, Bell Person, Bellhop, Bellman, Bellperson, Doorman, Ground Support Agent, Sky Cap, Skycap, Valet

Tasks

  • Receive and mark baggage by completing and attaching claim checks.
  • Greet incoming guests and escort them to their rooms.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions.
  • Assist physically challenged travelers and other guests with special needs.
  • Deliver messages and room service orders, and run errands for guests.
  • Pick up and return items for laundry and valet service.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Compute and complete charge slips for services rendered and maintain records.
  • Page guests in hotel lobbies, dining rooms, or other areas.
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
  • Complete baggage insurance forms.
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.

Technology Skills

  • Electronic mail software - Microsoft Outlook
  • Office suite software - Corel WordPerfect Office Suite; Microsoft Office
  • Spreadsheet software - Microsoft Excel
  • Word processing software - Microsoft Word

Tools Used

  • Automobiles or cars - Passenger vehicles
  • Desktop computers
  • Golf carts - Motorized carts
  • Minivans or vans - Passenger vans
  • Notebook computers - Laptop computers
  • Paging controllers - Paging systems
  • Personal computers
  • Pushcarts - Luggage carts
  • Special purpose telephones - Multi-line telephone systems
  • Two way radios

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Skills

  • Service Orientation - Actively looking for ways to help people.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Static Strength - The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  • Multilimb Coordination - The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Extent Flexibility - The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
  • Stamina - The ability to exert yourself physically over long periods of time without getting winded or out of breath.
  • Time Sharing - The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Interests

  • Interest code: RC
    • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
    • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

  • Outdoors, Exposed to Weather - 91% responded “Every day.”
  • In an Enclosed Vehicle or Equipment - 85% responded “Every day.”
  • Indoors, Environmentally Controlled - 93% responded “Every day.”
  • Contact With Others - 64% responded “Constant contact with others.”
  • Deal With External Customers
  • Freedom to Make Decisions - 59% responded “Some freedom.”
  • Work With Work Group or Team - 59% responded “Extremely important.”
  • Telephone - 79% responded “Every day.”
  • Spend Time Standing - 59% responded “Continually or almost continually.”
  • Face-to-Face Discussions - 60% responded “Every day.”
  • Physical Proximity - 54% responded “Moderately close (at arm's length).”
  • Spend Time Walking and Running - 42% responded “Continually or almost continually.”
  • Frequency of Decision Making - 61% responded “Every day.”
  • Structured versus Unstructured Work - 64% responded “Some freedom.”
  • Responsible for Others' Health and Safety - 37% responded “Moderate responsibility.”
  • Deal With Unpleasant or Angry People - 48% responded “Once a month or more but not every week.”
  • Impact of Decisions on Co-workers or Company Results - 62% responded “Important results.”
  • Outdoors, Under Cover - 28% responded “Never.”
  • Coordinate or Lead Others - 31% responded “Important.”
  • Importance of Being Exact or Accurate - 36% responded “Very important.”
  • Responsibility for Outcomes and Results - 24% responded “Very high responsibility.”
  • Importance of Repeating Same Tasks - 34% responded “Important.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 24% responded “Less than half the time.”
  • Consequence of Error - 52% responded “Serious.”
  • Duration of Typical Work Week - 71% responded “40 hours.”
  • Frequency of Conflict Situations - 35% responded “Once a year or more but not every month.”

Education

Percentage of RespondentsEducation Level Required
42%Less than high school diploma
41%High school diploma or equivalent
9%Some college, no degree

Work Styles

  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Integrity - Job requires being honest and ethical.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Persistence - Job requires persistence in the face of obstacles.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

  • Median wages (2017)
    • $11.17 hourly, $23,230 annual
  • Employment (2016)
    • 45,000 employees
  • Projected growth (2016-2026)
    • Average (5% to 9%)
  • Projected job openings (2016-2026)
    • 6,700

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