Automotive and Watercraft Service Attendants - 53-6031.00

Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, install antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.

Sample of reported job titles: Attendant, Boat Operator, Dock Attendant, Dock Hand, Fuel Attendant, Fuel Dock Attendant, Gas Attendant, Gas Pumper, Marine Fuel Dock Attendant, Service Station Attendant

Tasks

• Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
• Check tire pressure and levels of fuel, motor oil, transmission, radiator, battery, or other fluids, adding air or fluids as required.
• Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters.
• Clean parking areas, offices, restrooms, or equipment and remove trash.
• Order stock and price and shelve incoming goods.
• Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
• Grease and lubricate vehicles or specified units, such as springs, universal joints, or steering knuckles, using grease guns or spray lubricants.
• Rotate, test, and repair or replace tires.
• Prepare daily reports of fuel, oil, and accessory sales.
• Clean windshields.
• Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels.
• Test and charge batteries.
• Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.

Technology Skills

• Data base user interface and query software - Data entry software
• Inventory management software - Inventory management systems
• Operating system software - Microsoft Windows
• Point of sale POS software
• Time accounting software - Timekeeping software

Tools Used

• Adjustable wrenches - Adjustable hand wrenches
• Awls - Tire probing awls
• Battery testers - Handheld battery testers
• Cash registers
• Desktop computers
• Digital testers - Electronic engine analyzers
• Engine or vehicle stands - Tire stands
• Fuel pumps
• Grease guns
• Hammers - Tire hammers
• Height gauges - Tire tread depth gauges
• Hoists - Power hoists
• Hold down clamps - Holding clamps
• Jacks - Hydraulic jacks
• Lifts - Hydraulic automobile lifts
• Optical character recognition systems - Optical price scanners
• Pneumatic impact wrenches
• Pocket calculator - Handheld calculators
• Point of sale POS terminal - Point of sale POS computer terminals
• Protective gloves - Safety gloves
• Pullers - Hub-cap pullers
• Safety glasses
• Screwdrivers - Phillips head screwdrivers; Straight screwdrivers
• Socket sets - Socket wrench sets
• Squeegees or washers - Glass squeegees
• Tire pressure gauge - Tire pressure gauges
• Tow trucks
• Wheel alignment equipment - Wheel alignment machines
• Wheel nut or lug wrench - Lug wrenches

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Operation and Control - Controlling operations of equipment or systems.
• Service Orientation - Actively looking for ways to help people.
• Speaking - Talking to others to convey information effectively.
• Time Management - Managing one's own time and the time of others.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Repairing - Repairing machines or systems using the needed tools.

Abilities

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Control Precision - The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
• Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
• Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Extent Flexibility - The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Multilimb Coordination - The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Stamina - The ability to exert yourself physically over long periods of time without getting winded or out of breath.
• Static Strength - The ability to exert maximum muscle force to lift, push, pull, or carry objects.
• Far Vision - The ability to see details at a distance.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Visualization - The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

Interests

• Interest code: RC
  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

• Face-to-Face Discussions - 98% responded “Every day.”
• Telephone - 86% responded “Every day.”
• Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets - 77% responded “Every day.”
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls - 75% responded “Continually or almost continually.”
• Spend Time Standing - 65% responded “Continually or almost continually.”
• Time Pressure - 21% responded “Once a week or more but not every day.”
• Exposed to Contaminants - 85% responded “Every day.”
• Contact With Others - 77% responded “Constant contact with others.”
• Frequency of Decision Making - 76% responded “Every day.”
• Impact of Decisions on Co-workers or Company Results - 56% responded “Very important results.”
• Importance of Being Exact or Accurate - 16% responded “Very important.”
• Exposed to Hazardous Equipment - 80% responded “Every day.”
• Outdoors, Exposed to Weather - 77% responded “Every day.”
• Deal With External Customers - 66% responded “Extremely important.”
• Freedom to Make Decisions - 60% responded “A lot of freedom.”
• Duration of Typical Work Week
• Exposed to Minor Burns, Cuts, Bites, or Stings - 54% responded “Every day.”
• Work With Work Group or Team - 13% responded “Fairly important.”
• Spend Time Walking and Running - 23% responded “About half the time.”
• Indoors, Not Environmentally Controlled - 67% responded “Every day.”
• Sounds, Noise Levels Are Distracting or Uncomfortable - 65% responded “Every day.”
• Spend Time Making Repetitive Motions - 15% responded “About half the time.”
• Spend Time Kneeling, Crouching, Stooping, or Crawling - 40% responded “About half the time.”
• Structured versus Unstructured Work - 59% responded “Some freedom.”
• Consequence of Error - 54% responded “Extremely serious.”
• Responsible for Others' Health and Safety - 37% responded “High responsibility.”
• Deal With Unpleasant or Angry People - 36% responded “Once a month or more but not every week.”
• Very Hot or Cold Temperatures - 63% responded “Once a week or more but not every day.”
• Responsibility for Outcomes and Results - 35% responded “Very high responsibility.”
• Frequency of Conflict Situations - 37% responded “Once a month or more but not every week.”
• In an Enclosed Vehicle or Equipment - 56% responded “Every day.”
• Physical Proximity - 20% responded “Slightly close (e.g., shared office).”
• Coordinate or Lead Others - 30% responded “Important.”
• Level of Competition - 37% responded “Highly competitive.”
• Outdoors, Under Cover - 39% responded “Every day.”
• Spend Time Bending or Twisting the Body - 39% responded “Less than half the time.”
• Cramped Work Space, Awkward Positions - 46% responded “Once a month or more but not every week.”
• Exposed to Hazardous Conditions - 44% responded “Never.”

Education

Percentage of Respondents	Education Level Required
59%	High school diploma or equivalent
23%	Post-secondary certificate
16%	Less than high school diploma

Work Styles

• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
• Integrity - Job requires being honest and ethical.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Initiative - Job requires a willingness to take on responsibilities and challenges.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
• Persistence - Job requires persistence in the face of obstacles.
• Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
• Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
• Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Work Values

• Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
• Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
• Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

• Median wages (2017)
  • $11.24 hourly, $23,390 annual
• Employment (2016)
  • 110,000 employees
• Projected growth (2016-2026)
  • Faster than average (10% to 14%)
• Projected job openings (2016-2026)
  • 20,000