Arbitrators, Mediators, and Conciliators - 23-1022.00

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

Sample of reported job titles: Alternative Dispute Resolution Coordinator (ADR Coordinator), Alternative Dispute Resolution Mediator (ADR Mediator), Arbiter, Arbitrator, Commissioner, Family Mediator, Federal Mediator, Labor Arbitrator, Mediator, Public Employment Mediator

Tasks

• Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
• Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
• Prepare settlement agreements for disputants to sign.
• Set up appointments for parties to meet for mediation.
• Interview claimants, agents, or witnesses to obtain information about disputed issues.
• Apply relevant laws, regulations, policies, or precedents to reach conclusions.
• Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, or determine details such as witness numbers or time requirements.
• Evaluate information from documents such as claim applications, birth or death certificates, or physician or employer records.
• Authorize payment of valid claims.
• Conduct hearings to obtain information or evidence relative to disposition of claims.
• Rule on exceptions, motions, or admissibility of evidence.
• Prepare written opinions or decisions regarding cases.
• Determine extent of liability according to evidence, laws, or administrative or judicial precedents.
• Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.
• Issue subpoenas or administer oaths to prepare for formal hearings.

Technology Skills

• Calendar and scheduling software - Scheduling software
• Data base user interface and query software - Microsoft Access
• Electronic mail software - Microsoft Outlook
• Enterprise resource planning ERP software - SAP
• Internet browser software - Web browser software
• Office suite software - Microsoft Office
• Presentation software - Microsoft PowerPoint
• Spreadsheet software - Microsoft Excel
• Word processing software - Microsoft Word

Tools Used

• Desktop computers
• Laser fax machine - Laser facsimile machines
• Notebook computers
• Personal computers
• Photocopiers - Photocopying equipment
• Scanners - Computer data input scanners
• Special purpose telephones - Multi-line telephone systems

Knowledge

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

• Negotiation - Bringing others together and trying to reconcile differences.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Persuasion - Persuading others to change their minds or behavior.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.
• Service Orientation - Actively looking for ways to help people.
• Time Management - Managing one's own time and the time of others.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities

• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
• Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Interests

• Interest code: SE
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Context

• Freedom to Make Decisions - 96% responded “A lot of freedom.”
• Spend Time Sitting - 75% responded “Continually or almost continually.”
• Frequency of Conflict Situations - 71% responded “Every day.”
• Electronic Mail - 71% responded “Every day.”
• Indoors, Environmentally Controlled - 68% responded “Every day.”
• Structured versus Unstructured Work - 64% responded “A lot of freedom.”
• Telephone - 61% responded “Every day.”
• Face-to-Face Discussions - 50% responded “Every day.”
• Contact With Others - 46% responded “Constant contact with others.”
• Letters and Memos - 43% responded “Once a week or more but not every day.”
• Importance of Being Exact or Accurate - 39% responded “Very important.”
• Deal With Unpleasant or Angry People - 43% responded “Once a week or more but not every day.”
• Frequency of Decision Making - 50% responded “Every day.”
• Time Pressure - 43% responded “Once a week or more but not every day.”
• Impact of Decisions on Co-workers or Company Results - 33% responded “Very important results.”
• Level of Competition - 43% responded “Moderately competitive.”
• Physical Proximity - 50% responded “Moderately close (at arm's length).”
• Deal With External Customers - 32% responded “Not important at all.”
• Coordinate or Lead Others - 36% responded “Not important at all.”

Education

Percentage of Respondents	Education Level Required
24%	Bachelor's degree
20%	Post-baccalaureate certificate
16%	Master's degree

Work Styles

• Integrity - Job requires being honest and ethical.
• Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
• Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
• Persistence - Job requires persistence in the face of obstacles.
• Initiative - Job requires a willingness to take on responsibilities and challenges.
• Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.

Work Values

• Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
• Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
• Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Wages & Trends

• Median wages (2017)
  • $29.17 hourly, $60,670 annual
• Employment (2016)
  • 8,000 employees
• Projected growth (2016-2026)
  • Faster than average (10% to 14%)
• Projected job openings (2016-2026)
  • 400