EffortlessHR Blog » small business

Understanding Diversity in the Workplace

Lola Kakes — Tue, 08 Sep 2009 21:52:03 +0000

As a business owner, consultant, and entrepreneur I have been told by many small business owners that “diversity” is really only applicable to larger businesses. When asked what diversity means to them (the small business owner), many respond it is about differences in race or gender. It is not about making the workplace a better place in which to work, but more about following the law.

I believe that diversity is really about being open to the global community and being prepared to respond to inquiries and ideas from a diverse community. If one truly understands the diverse culture we all bring to the table, we will have more open communication, better understanding, cultural and economic agreement, and less conflict.

By bringing diversity to your workplace, you can help to build a stronger organization and provide broader profits and capabilities to your customer base. As technology makes our world “smaller” , bringing cultures together, forcing us to work if not live together, diversity is undeniable and must be managed.

Let’s start by defining “Diversity”.

Diversity is bringing together a diverse group of people to work and communicate effectively and efficiently. Diversity is not just about race and gender, but also about diverse thoughts on religion, areas of the country, age, disability, and any other issue where more than one individual working, living, and communicating with another individual brings different thoughts together. Diversity can even be how different people learn, how they communicate (language), and how they perceive a problem or issue. Diversity is defining the differences we all have.

Look at your family dynamics. The family unit is made up of several types of individuals – for example, maybe different genders, possibly different age groups, different backgrounds and belief systems, different values, different up-bringing and different thought processes. If there was not a desire to learn about one another or to be a part of one another’s life, the family unit would not be there. It is only with the development of understanding between the primary individuals that the family will develop.

The same is true in a business. Diversity begins at the top, with the primary contact person understanding and looking for individuals that work well together, communicate with one another, and fit the culture of the company. Will there always be agreement? No, and in fact you don’t want blanket agreement. If you always agree about everything, you become stagnant and boring and you won’t move forward.

Diversity is understanding the differences we all bring to the table and being able to respond to those differences in a positive manner. Grow your business and yourself through association with diverse individuals. You and your business will be glad you did.

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The Importance of Employee Management

Lola Kakes — Wed, 07 Jan 2009 16:09:42 +0000

A 2006 study conducted by Cornell University associate professor Christopher Collins, Ph.D., in effect showed that small businesses could grow if they are more effective in managing their employees. As a small business owner and a Human Resource Generalist, I agree completely. That is one of the reasons I have been so actively supportive of strong employee management programs for small businesses, and why I developed EffortlessHR.

Professor Collins’ study showed that compared to companies who do not practice employee management strategies, those companies who do can experience:

22% higher revenue growth
23% higher profit growth
Over 66% reduction in employee turnover

Why is employee management so important? I will give you my thoughts, from my perspective.

I started out as a single person operation, a consultant. Many entrepreneurs start out as a single person business entity and many never want to change. They do not want to grow to the point where they need to hire employees. They do not want the bother. That is a whole other issue that we can discuss at a different time. For now, I want to concentrate on why I think have a strong employee management program is important and why I incorporated that type of philosophy into EffortlessHR.

Effective employee management understands what the job is, the type of individual that would fit the job and the company, empowering the employee to do the job, and treating employees with respect. You cannot be effective, however, if you are not organized. Therefore, the first step is to get your office in order.

Many business owners are so busy they put off filing (I know I have), or they put things in piles or in drawers, thinking they will get to it later. Later never comes and before you know it, the employee you thought was going to be a wonderful addition to your business opportunities is not really working out, but you can’t seem to find all the information on him or her. You have misfiled the application (if you even have one) or the resume. You may not have completed the paperwork on the reference checking so you may not remember what you discovered.

You may not even remember what job duties you discussed, training that may have been agreed to, or any number of important details. You know you did all this, but – where is the documentation? If you filed it, is it in compliance with state and federal guidelines? Can you easily put your hands on what you need, when you need it?

If you take the time to organize your files and keep information current and easily accessed, you have the start of an effective employee management system.

Small businesses especially must be more effective, because the affect a single person has on a small company is greater than the affect a single person may have on a larger company. For example, if a small business owner hires incorrectly, the time and training and effect on who handles the job is much more pronounced than in a larger company who have possible employees who can fill in until replacements are found.

In addition, by being better organized, you have a better understanding of the skills needed to do the job. If you understand the job, and you have hired correctly, then you can empower the individual to do the job without you standing there holding his/her hand. This frees you up to do other things. This also shows the employee that you trust them, which goes a long way in retaining good employees.

One of the reasons I designed EffortlessHR was to have a place small business owners could capture certain information about their employees in a simple and effective manner. It is like building a personnel file on line. All the information you need is there, you just have to enter it and use it. If you do, you will be a more effective manager and you will have an Employee Management System.

Being better organized will allow you to work on your business, not in your business.

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Source: Effortless HR Software's HR Blog | The Importance of Employee Management

Small Business Economic Bailout Plan

Lola Kakes — Tue, 25 Nov 2008 17:40:23 +0000

No, we don’t have $700 Billion earmarked for small businesses. We can’t go hand out to our legislatures for financial assistance. We don’t make the 6:00 pm news as a “business in trouble”. We are small businesses who have to provide our own bailout.

How do we do this? We look at ways to support one another and our customers and our employees. We check our budgets, roll up our sleeves and get down to work.

1. Check Budgets

Are there areas where we can cut expenses? Can we bring our lunch to work and not eat out as often? Can we initiate “green” assistance by turning off lights, recycling paper, and keeping better inventory control on supplies?

We are all wasteful – we waste paper, water, time, energy, food, and everything else. If we just took a look at what we could reuse or save, think about the money we can save.

2. Roll Up our Sleeves

Can a project be completed at home or by someone else? If you have staff that you are responsible for, have you thought outside of the box to see if some of your business associates would be interested in “sharing” a worker or “renting” an employee. Maybe if you have 4 employees you can work with an associate company with no employees who may be looking for a temporary person.

3. Prepare

If this is the end of your fiscal year, prepare a budget that is as complete as you can possibly make it and be prepared to follow it. As you prepare the budget, talk to your staff, especially your supervisors and managers to get their input. This will not only help them understand the situation but provide them with the opportunity to possibly share a good idea.

4. Dust off the Business Plan

Many businesses write the required business plan and then file it away. This may be a good time to get it out and look at the research you did in preparing the plan to determine if you are still on track. If not, why not? If you are, did you plan for any emergency? This is the time you can update your plan to accommodate the current financial crises. This, along with your budget, may offer the road map you need to navigate through the next few months.

5. Think Out Side the Box

Is this a good time to look at a new product or service? Are you in a position that might help other businesses make it through the economic downturn? Only you know your business and what you might do to make a difference.

Will it be easy? No. Will there be a need to make hard decisions? Probably. But, if you are honest with yourself and your staff and your clients, hopefully you will find a way to make it all work. Good luck to all of us.

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Source: Effortless HR Software's HR Blog | Small Business Economic Bailout Plan

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Understanding Diversity in the Workplace

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