Comments on: Quality Customer Service During a Recession Insures Customer Loyalty! http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/ A comprehensive human resources blog with a focus on small business labor laws and employee issues. Mon, 31 Oct 2011 10:47:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: lisa http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-7518 lisa Sat, 02 Jul 2011 23:54:23 +0000 http://www.effortlesshr.com/blog/?p=122#comment-7518 That is a wonderful post about a wonderful woman. Thanks so much for sharing. I hope my grandmother would be like that as well. Unfortunately, she is often feeling sorry about her lack of mobility and is already thinking about dying and what have you That is a wonderful post about a wonderful woman. Thanks so much for sharing. I hope my grandmother would be like that as well. Unfortunately, she is often feeling sorry about her lack of mobility and is already thinking about dying and what have you

]]> By: Stan@Best Technology Tips http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-7517 Stan@Best Technology Tips Wed, 15 Jun 2011 10:17:38 +0000 http://www.effortlesshr.com/blog/?p=122#comment-7517 Recession or otherwise, Quality Customer Service alsways insures Customer Loyalty. I for one wouldn;t want to continue using a product (or service) that has poor customer service. Its great to find another tech enthusatic mind like mine. I'm bookmarking your blog to come back and read more awesome articles in future. Keep writing :) Recession or otherwise, Quality Customer Service alsways insures Customer Loyalty. I for one wouldn;t want to continue using a product (or service) that has poor customer service.

Its great to find another tech enthusatic mind like mine. I’m bookmarking your blog to come back and read more awesome articles in future. Keep writing :)
Stan@Best Technology Tips´s last [type] ..Video Chat and Social Media- A Formula For Success

]]> By: Bob@Customer Service Skills Milton Keynes http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-7397 Bob@Customer Service Skills Milton Keynes Tue, 09 Nov 2010 11:50:09 +0000 http://www.effortlesshr.com/blog/?p=122#comment-7397 Very good tips and I agree it is very important to tell your customers what you CAN do and not what you CAN't do! Good customer service is all about bringing the customers back! Building up a good relationship with your customers is also very important! Very good tips and I agree it is very important to tell your customers what you CAN do and not what you CAN’t do! Good customer service is all about bringing the customers back! Building up a good relationship with your customers is also very important!

]]> By: Dave@Retired Recruiter http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-7380 Dave@Retired Recruiter Thu, 16 Sep 2010 10:13:01 +0000 http://www.effortlesshr.com/blog/?p=122#comment-7380 While emails are the norm nowadays, I find that clients / customers often appreciate the odd handwritten thank you note every now and then. It is a great way of personalising your appreciation of their business. While emails are the norm nowadays, I find that clients / customers often appreciate the odd handwritten thank you note every now and then. It is a great way of personalising your appreciation of their business.
Dave@Retired Recruiter´s last [type] ..What To Expect In An Exit Interview

]]> By: Dave@Best Man Speeches http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-6933 Dave@Best Man Speeches Tue, 10 Nov 2009 14:39:30 +0000 http://www.effortlesshr.com/blog/?p=122#comment-6933 Try to treat every customer as if they were your first and watch as they become repeat customers thanks to your customer service skills. .-= Dave@Best Man Speeches´s last blog ..<a href="http://feedproxy.google.com/~r/sample-speeches/~3/w6h97RArieA/graduation-speeches.html" rel="nofollow">Graduation Speeches</a> =-. Try to treat every customer as if they were your first and watch as they become repeat customers thanks to your customer service skills.
.-= Dave@Best Man Speeches´s last blog ..Graduation Speeches =-.

]]> By: Walter @ Raleigh Chiropractic http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-6890 Walter @ Raleigh Chiropractic Wed, 28 Oct 2009 14:40:23 +0000 http://www.effortlesshr.com/blog/?p=122#comment-6890 This is a great list. I also think that you should go out of your way to handle your customers with care even when they're not upset. Like sending them a birthday card or a special note once or twice a year. Little things can create huge amounts of loyalty. This is a great list. I also think that you should go out of your way to handle your customers with care even when they’re not upset. Like sending them a birthday card or a special note once or twice a year.

Little things can create huge amounts of loyalty.

]]> By: Valid Information http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-6821 Valid Information Sun, 11 Oct 2009 14:03:20 +0000 http://www.effortlesshr.com/blog/?p=122#comment-6821 Your first point says it all. Tell them yes we can do it even if it's not possible. Your first point says it all. Tell them yes we can do it even if it’s not possible.

]]> By: Jan@Hire Service Professionals http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-6597 Jan@Hire Service Professionals Fri, 09 Oct 2009 11:50:08 +0000 http://www.effortlesshr.com/blog/?p=122#comment-6597 Very informative. I like the list, it's very useful. Thank you for sharing. Very informative. I like the list, it’s very useful. Thank you for sharing.

]]> By: mary@nursing degrees http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-6062 mary@nursing degrees Thu, 24 Sep 2009 20:22:05 +0000 http://www.effortlesshr.com/blog/?p=122#comment-6062 Thanks for the tips. I'm sure that if the employees deal with their customers with the following tips your business will be very successful. In every business our customers is our number one priority. .-= mary@nursing degrees´s last blog ..<a href="http://www.nursing-school-programs.com/2009/09/20/best-nursing-jobs-2.html" rel="nofollow">Finding The Best Paying Nursing Jobs</a> =-. Thanks for the tips. I’m sure that if the employees deal with their customers with the following tips your business will be very successful. In every business our customers is our number one priority.
.-= mary@nursing degrees´s last blog ..Finding The Best Paying Nursing Jobs =-.

]]> By: Maxim@Bisley http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-5684 Maxim@Bisley Mon, 14 Sep 2009 11:47:19 +0000 http://www.effortlesshr.com/blog/?p=122#comment-5684 As for our Onlineshop costumers, we do everything if a new customer has problems with an ordered product. Sometimes the forwarding company broke the product and the customer isn´t pleased that he got a broken product delivered. so we do everything that is possible to replace the product and to satisfy our customer. that way we make sure a new customer will become a regular customer - even if something went wrong with the shipping in the first place. As for our Onlineshop costumers, we do everything if a new customer has problems with an ordered product.
Sometimes the forwarding company broke the product and the customer isn´t pleased that he got a broken product delivered. so we do everything that is possible to replace the product and to satisfy our customer.
that way we make sure a new customer will become a regular customer – even if something went wrong with the shipping in the first place.

]]> By: - CRM Mastery e-Journal - CRM Best Practice and Industry News http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-2551 - CRM Mastery e-Journal - CRM Best Practice and Industry News Tue, 05 May 2009 16:07:05 +0000 http://www.effortlesshr.com/blog/?p=122#comment-2551 [...] Griffiths, in Quality Customer Service During a Recession Insures Customer Loyalty makes 10 excellent suggestions to help companies do just [...] [...] Griffiths, in Quality Customer Service During a Recession Insures Customer Loyalty makes 10 excellent suggestions to help companies do just [...]

]]> By: Lola Kakes http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-2535 Lola Kakes Tue, 21 Apr 2009 14:24:20 +0000 http://www.effortlesshr.com/blog/?p=122#comment-2535 Carin, We would be delighted to speak with you regarding a Customer Service training session. Customer Service is so important to all companies, no matter the industry or size. Darrell is our Customer Service "guru" and would do a great job. If you could please give us a call, here in Tucson, at 546-3947, we can set up a time to talk to you and see exactly what type of program you are looking to implement. Thanks for the inquiry. Carin,

We would be delighted to speak with you regarding a Customer Service training session. Customer Service is so important to all companies, no matter the industry or size. Darrell is our Customer Service “guru” and would do a great job. If you could please give us a call, here in Tucson, at 546-3947, we can set up a time to talk to you and see exactly what type of program you are looking to implement.

Thanks for the inquiry.

]]> By: Carin Robinson http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-2519 Carin Robinson Thu, 09 Apr 2009 23:13:35 +0000 http://www.effortlesshr.com/blog/?p=122#comment-2519 Is there a possibility that someone from your organization does in-person Customer Service training? Maybe Darrell Griffiths? We are a small healthcare company located in Tucson, AZ, with admin staff and provider staff. I would love to get a proposal from you regarding a one-time session covering: 1) Admin Staff (answering phones, greeting guests, inter-office interactions) 2) Doctors in the field (dealing with nursing home staffs, patient families, etc.) 3) Internal relationships among all colleagues Please let me know if this is something you do and what kinds of fees are involved. Thank you. Is there a possibility that someone from your organization does in-person Customer Service training? Maybe Darrell Griffiths? We are a small healthcare company located in Tucson, AZ, with admin staff and provider staff. I would love to get a proposal from you regarding a one-time session covering:
1) Admin Staff (answering phones, greeting guests, inter-office interactions)
2) Doctors in the field (dealing with nursing home staffs, patient families, etc.)
3) Internal relationships among all colleagues
Please let me know if this is something you do and what kinds of fees are involved. Thank you.

]]> By: Sydney BMW Sales http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-1648 Sydney BMW Sales Fri, 05 Sep 2008 13:34:56 +0000 http://www.effortlesshr.com/blog/?p=122#comment-1648 Hi Darrell, You said the magic word in your first paragraph: NEEDS As my sales trainer ( www.autoconsultants.com.au ) keeps telling me, the customer's needs are their greatest motivation for doing anything, including find another supplier if we don't look after their needs. Some customers don't require every point from 1-10 fulfilled as long as you clearly establish what their personal needs are and fulfill those needs. Hi Darrell,

You said the magic word in your first paragraph: NEEDS

As my sales trainer ( http://www.autoconsultants.com.au ) keeps telling me, the customer’s needs are their greatest motivation for doing anything, including find another supplier if we don’t look after their needs.

Some customers don’t require every point from 1-10 fulfilled as long as you clearly establish what their personal needs are and fulfill those needs.

]]> By: Thiago http://www.effortlesshr.com/blog/customer-service/quality-customer-service-recession-insures-customer-loyalty/#comment-787 Thiago Thu, 28 Aug 2008 15:52:10 +0000 http://www.effortlesshr.com/blog/?p=122#comment-787 Great post. Check out our list of 10 customer service tips to gain loyalty during a recession. http://customers1st.blogspot.com/2008/08/gaining-loyalty-through-customer.html Great post.

Check out our list of 10 customer service tips to gain loyalty during a recession.
http://customers1st.blogspot.com/2008/08/gaining-loyalty-through-customer.html

]]>